How To Effectively Conduct an Employee Pulse Check
We love a good pulse check here at Softbrik. It’s the best way to know what is going on with your employees, get their opinion on important topics, and ultimately increase engagement and motivation. Let’s dig in a little deeper to see how you can effectively conduct pulse checks in your organization.
What is a pulse check?
A pulse check is a way of getting employee feedback. They are quick to complete and sent often that gives you an insight into how your employees are doing. We aren’t talking about the twice-per-year annual survey, which is paaaages long and invokes a sense of dread across the company. Pulse checks are quick, snappy and don’t require too much thought to answer!
Why should you be using pulse checks?
There are lots of advantages to regularly conducting pulse checks. We’ll reel off just a couple of them here!
1) You get real-time insights
You can get instant feedback for burning questions. A great example would be now, as companies are considering re-opening offices. You could send out a quick survey to see if your employees want to come back to the office now or would only feel comfortable if everyone was vaccinated. The continuous flow of information that comes from pulse checks allows you to stay aware of mood changes and work-related issues across your organisation.
2) You can improve your management skills
This is a good one! Many managers fail because they don’t understand how their employees feel. If your company conducts yearly assessments, then you can be sure that any issues have had the opportunity to become large frustrations that can lead to poor motivation and engagement. By regularly checking in, you can nip these issues in the bud before they grow and grow. Your learnings from these surveys will help you in making future decisions. Great, right?!
3) You can get some great ideas
Some people don’t like to speak out in meetings, and they feel uncomfortable offering ideas to their superiors. As part of your pulse check, you can ask for ideas or suggestions. You will be surprised by the creativity that comes back as employees will feel much more confident shooting off their ideas in this format.
So, how can you do it?
Set up a schedule
We would recommend at least once per quarter, which allows you to conduct extra ad-hoc pulse checks if your situation requires it. We don’t want your teams to get survey fatigue, and you want to have the time to action the feedback that comes back.
Keep it short and sweet
Don’t do more than 5 questions and make sure that every question doesn’t require a lengthy answer. Remember, it should be super simple to complete with not too much thought required. You can vary the types of questions, from simple yes/no to rank on a scale of 1 to 10…ending with the comment box for suggestions and ideas.
Avoid generic questions
The more specific the better. Before you start writing the questions, you need to have clear objectives of what questions you want answered or what problems you want solved.
Offer different response options
This will really increase your participation numbers. Not everyone feels comfortable when writing, so you should also offer a voice option. How can you do this? By incorporating a QR code into the email, your team can respond quickly and succinctly with voice.
Analyse data and act quickly
It’s all very well and good to do pulse checks but it means nothing if you don’t analyse the data and act on it. Not only is it a complete waste of time, but it also will demotivate employees as they see that their answers have no impact. This will decrease engagement, completely the opposite of what you set out to do.