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Get Instant Customer Feedback

Get Instant Customer Feedback

Customer feedback is crucial when it comes to boosting loyalty, reducing churn, and improving your product/service. It isn’t enough anymore to send…
Knowing & Listening To Your Core Customers

Knowing & Listening To Your Core Customers

You must have heard of the fiasco surrounding the European Super League and the breakaway attempt of 12 European clubs to create their…
Top Tips for Customer Service Excellence

Top Tips for Customer Service Excellence

Excellent customer service will lead to an increase in revenue, a growth in market share, and a reduction of churn. What more…
How To Effectively Conduct an Employee Pulse Check

How To Effectively Conduct an Employee Pulse Check

We love a good pulse check here at Softbrik. They are the best way to know what is going on with your…
The Importance of Empathy in Customer Support

The Importance of Empathy in Customer Support

Why is empathy a crucial requirement in customer support and how can you do it better? Check out our top tips!
Social Media & Customer Support

Social Media & Customer Support

We have a love-hate relationship with Twitter, and any other social media platform to be honest! We think they are amazing tools…
Instant Feedback for Subscription Box

Instant Feedback for Subscription Box

Subscription boxes have been rising in popularity. With fierce competition, how can you make your subscription box stand out? By asking for…
Overcoming hurdles in your VoC Strategy​

Overcoming hurdles in your VoC Strategy​

Voice of Customer (VoC) is a buzzword that has been around for a while now, but what is it, and how can…
5 Ways To Keep Your Employees Engaged

5 Ways To Keep Your Employees Engaged

Looking to keep your employees engaged? We Europeans are below the global average when it comes to engagement so let's get started!

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Customer Testimonials

barberen
"Softbrik helped me to capture feedback from both my walk-in customers as well as my online-shop customers"
Owner of "The Barbershop in Silkeborg", Denmark
f2
"My team is super happy with Softbrik to get detailed voice feedback from customers vs. text which helps them understand and solve issues faster."
Founder, PRM Fincon, Financial Risk Analytics
f3
"I integrate Softbrik for my retail and e-commerce projects to receive voice notes on their products and act on customer issues or figure out trends."
Daniel Carlson
Software Engineer, JS Academy, Software Solutions