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The Importance of Customer Service Post-Pandemic

The Importance of Customer Service Post-Pandemic

The customer, as the saying goes, is always right. Customer service has always been paramount. If you take care of your customers,…
5 Employee Engagement Tips You Can't Do Without

5 Employee Engagement Tips You Can't Do Without

It’s not an exaggeration to say that disengaged employees cause chaos in the workplace. High turnover, endless churn, reduced productivity, and the…
How to deliver a personalised customer experience at scale

How to deliver a personalised customer experience at scale

How can you deliver a personalised customer experience at scale? Check out our top tips to reduce churn and boost loyalty.
How Instant Feedback Helps You Avoid Product Failure

How Instant Feedback Helps You Avoid Product Failure

The customer, as the old saying goes, is always right. While many people misunderstand this to mean that employees should always follow…
Why Instant Feedback Matters in Product Innovation

Why Instant Feedback Matters in Product Innovation

Are you looking to solve a problem faced by a significant volume of your consumers? Make sure that you are asking for…
Why you need to check in with your employees

Why you need to check in with your employees

Check out our top 5 great ways to check in with your employees, including one trick so simple we’re shocked everybody else…
Get Instant Customer Feedback

Get Instant Customer Feedback

Customer feedback is crucial when it comes to boosting loyalty, reducing churn, and improving your product/service. It isn’t enough anymore to send…
Knowing & Listening To Your Core Customers

Knowing & Listening To Your Core Customers

You must have heard of the fiasco surrounding the European Super League and the breakaway attempt of 12 European clubs to create their…
Top Tips for Customer Service Excellence

Top Tips for Customer Service Excellence

Excellent customer service will lead to an increase in revenue, a growth in market share, and a reduction of churn. What more…

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Customer Testimonials

barberen
"Softbrik helped me to capture feedback from both my walk-in customers as well as my online-shop customers"
Owner of "The Barbershop in Silkeborg", Denmark
f2
"My team is super happy with Softbrik to get detailed voice feedback from customers vs. text which helps them understand and solve issues faster."
Founder, PRM Fincon, Financial Risk Analytics
f3
"I integrate Softbrik for my retail and e-commerce projects to receive voice notes on their products and act on customer issues or figure out trends."
Daniel Carlson
Software Engineer, JS Academy, Software Solutions