The customer, as the saying goes, is always right. Customer service has always been paramount. If you take care of your customers, they’ll take care of you. Check out why we believe customer service is even more important now.Continue reading
It’s not an exaggeration to say that disengaged employees cause chaos in the workplace. High turnover, endless churn, reduced productivity, and the knock-on effect this has on other employees makes taking care of business almost impossible.
Increasing employee engagement above these abysmal stats is imperative to the success of any business.Continue reading
How can you deliver a personalised customer experience at scale? Check out our top tips to reduce churn and boost loyalty.Continue reading
We get lots of questions about SoftBrik so we wanted to give you an overview of the most frequently asked questions…and their answers!Continue reading
With customer support a top decider for brand loyalty, it’s clear where we should focus our efforts! Check out Softbrik’s top 5 trends for 2021.Continue reading