Capture your customer’s actual voice as notes and leverage Machine Learning to group them for better response, improving retention, CSAT and NPS scores.
Softbrik lets you create customized voice and text feedback screen within minutes as QRs or links.
Your customers scan or click to record their voice through browsers without any app. They share a lot more as its easier to talk than type!
Our Machine Learning helps your team to support and retain them much longer.
Key KPIs Delivered:
– More quality customer feedback
– Cohort wise response increasing agent productivity
– Increase Customer Satisfaction and ultimately ARPU
Create customized voice feedback screen
Print beautiful QR stickers or send url
Customers give app- less voice feedback
Act on ML-guided priorities
- Design voice feedback without coding
- Customize for any business
- Attract Customers with next gen voice tech
- Increase loyalty with less effort
Monthly
Annual
Small
€29 / month
Features
Customizable feedback layout
App-free voice capture
Advanced emotion analysis
Multiple language support
App-free voice capture
Advanced emotion analysis
Multiple language support
Number of Users
1 user per account
Number of Customers
1ooo customer feedback
Training & Support
Email support
Medium
€129 / month
Features
All in Small package
PLUS
Advanced Contextual Insights
Advanced Contextual Insights
Business Sector Specific Insights
Customer Experience Management Tool
Number of Users
5 users per account
Number of Customers
Unlimited customer feedback
Training & Support
Team Training - 2 FREE Webinar sessions
Prioritized email support
Prioritized email support
Enterprise
Contact Sales to scope
Features
All in Medium package
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
APIs and Data Integrations
Number of Users
Licenses as needed
Number of Customers
Unlimited customer feedback
Training & Support
Team Training - 5 FREE Webinar sessions
Prioritized email and phone support
Prioritized email and phone support
Leading companies across many sectors retain customers with Softbrik
