Communicate through voice messages with customers grouped in automated cohorts. Improve response time while reducing cost up to 20%.
Click to play Softbrik video
Create and integrate voice feedback forms into all products and services as QR codes or links.
Customers scan or click to record their voice though browsers. Improved customer experience without phone queue or waiting time.
Our Machine Learning algorithms group the feedback by similar issues for your agents to respond faster.
Key KPIs:
– Cohort wise response increasing agent productivity
– Save up to 20% cost on support
– Increase Customer Satisfaction and ultimately ARPU
Create customized voice feedback screen
Print beautiful QR stickers or send url
Customers give voice feedback
Act on ML-guided priorities
- Design voice feedback without coding
- Customize for type of product or service
- Attract Customers with next gen voice tech
- Increase loyalty with less effort
Small
€29 / month
App-free voice capture
Advanced emotion analysis
Multiple language support
Medium
€129 / month
Advanced Contextual Insights
Prioritized email support
Enterprise
Contact Sales to scope
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
Prioritized email and phone support
“Softbrik helped me to capture feedback from both my walk-in customers as well as my online-shop customers”
“My team is super happy with Softbrik to get detailed voice feedback from customers vs. text which helps them understand and solve issues faster.”
“I integrate Softbrik for my retail and e-commerce projects to receive voice notes on their products and act on customer issues or figure out trends.”