Higher customer satisfaction with voice support
Communicate through voice messages with customers grouped in automated cohorts. Improve response time while reducing cost up to 20%.

How it works?

Click to play Softbrik video
Create and integrate voice feedback forms into all products and services as QR codes or links.

Customers scan or click to record their voice though browsers. Improved customer experience without phone queue or waiting time.



Our Machine Learning algorithms group the feedback by similar issues for your agents to respond faster.
Key KPIs:
– Cohort wise response increasing agent productivity
– Save up to 20% cost on support
– Increase Customer Satisfaction and ultimately ARPU
4 simple steps

Create customized voice feedback screen

Print beautiful QR stickers or send url

Customers give voice feedback

Act on ML-guided priorities
Features
- Design voice feedback without coding
- Customize for type of product or service
- Attract Customers with next gen voice tech
- Increase loyalty with less effort
Pricing
Small
€29 / month
App-free voice capture
Advanced emotion analysis
Multiple language support
Medium
€129 / month
Advanced Contextual Insights
Prioritized email support
Enterprise
Contact Sales to scope
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
Prioritized email and phone support
Small
€280/year (20% discount)
App-free Voice Capture
Advanced Emotion Analysis
Multiple Language Support
Medium
€1238/year (20% discount)
Advanced Contextual Insights
Prioritized email support
Enterprise
Contact Sales to scope
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
API and Data Integrations
Prioritized email and phone support
Customer Testimonials

“I integrate Softbrik for my retail and e-commerce projects to receive voice notes on their products and act on customer issues or figure out trends.”