Real NPS from Customer Voice
Extract NPS from Customer Speech naturally
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code
Most NPS calculations are way off the mark! They ask leading questions on favourability, which only the extremely favourable or unfavourable users give authentic response. The vast majority when pushed to answer, votes either way masking true feelings.
Softbrik disrupts this artificial way of finding favourability by analysing hints in natural speech from voice message feedback by customers and blending it with traditional rating scale. As a result you not only know favourability but also indifference or dissatisfaction that can lead to churn and take concrete preventive actions.
How Does it Work?
1
Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.
2
Customers share voice or text messages through browsers in their own language in few clicks with screenshots.
3
Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.
4
Your team reviews and responds by lead priority with targeted communication to increase conversion by up to 40% more.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.
Build Customer Loyalty with Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.
AI Analytics for better Conversions
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Key KPI Tracking ( Delivery, Service, Returns)
- Customer Behaviour Insights
- Automated Reporting & Export
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
