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Real NPS from Customer Voice

Extract NPS from Customer Speech naturally
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

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Calculate NPS from Customer Voice with Softbrik AI

Most NPS calculations are way off the mark! They ask leading questions on favourability, which only the extremely favourable or unfavourable users give authentic response. The vast majority when pushed to answer, votes either way masking true feelings. 

Softbrik disrupts this artificial way of finding favourability by analysing hints in natural speech from voice message feedback by customers and blending it with traditional rating scale. As a result you not only know favourability but also indifference or dissatisfaction that can lead to churn and take concrete preventive actions.

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team reviews and responds by lead priority with targeted communication to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

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Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

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AI Analytics for better Conversions

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key KPI Tracking ( Delivery, Service, Returns)
  • Customer Behaviour Insights
  • Automated Reporting & Export
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Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
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Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
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Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

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Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
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“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams