SoftBrik is a startup SaaS company that helps businesses capture the actual voice of their customers. SoftBrik provides an easily customizable solution for capturing voice feedback – without customers having to install an app. The capture functionality can be used through mobile browser or embedded as a function on all customer facing products, apps and websites.
Customers click or scan a QR-Code to simply record and send a voice message. The Machine Learning based functions of the platform automatically detect key insights and emotions in the given feedback. The SoftBrik platform is already being used successfully by companies in various industries ranging from IoT Devices to Health & e-Commerce.
SoftBrik was founded in late 2018 and in May 2020, won StartupvsCovid19, an EU funded competition amongst 320 teams, organized by the Luxembourg Ministry of Economy. The founding team consists of experienced product and technical managers who, among other things, previously built disruptive cloud technology products as part of AWS Innovation Labs.
In addition, there is an advisory board whose members bring experience from different industries (including Software-As-A-Service) as well as worldwide sales.