Resolve Complex Financial Support Issues Faster
Better CX at Lower Cost for Digital-First Banking
Easy Setup | 20+ Languages | No Code
For digital-first banking, new age challenges in Customer Management includes:
- Fraud Claims
- Charge Settlement
- KYC / AML gaps
Often Bots and FAQs cannot handle these complex issues and it takes business teams weeks of back and forth to resolve via text emails causing huge Customer Frustration. Softbrik reduces issue resolution speed by 70% through better Customer Input and Voice & Image over Text E-mail for Asynchronous yet Empathetic Support.
How Does it Work?
Banks ask Customers questions on their specific issues
Customers share voice or text messages through browsers in their own language with attached screenshots
Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution.
Specific input and clarity improves Issue Resolution time by 70% or more.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions across all your channels at one dashboard.
Retain Customers with Personalization & Empathy at Scale
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.
Actionable AI enabled Analytics
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
Design programmatic Voice surveys in minutes with AI Analytics
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages