Listen & Segment Customers by their Needs
Understand, Target & Convert Better
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code
Most Customer Segmentation in Marketing are based on their demographic profile and not their needs and behaviours. Profiles were a good proxy to customer needs during the era of only television or radio marketing, but today you can target much better based on listening tools.
Softbrik enables your team to listen to voice messages from Customers, understand their needs and reduce cost while increasing conversion by up to 340%.
How Does it Work?
1
Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.
2
Customers share voice or text messages through browsers in their own language in few clicks with screenshots.
3
Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.
4
Your team segments and responds by lead priority with targeted communication to increase conversion by up to 40% more.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.
AI Analytics for better Segmentation
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Understanding Key Customer Needs
- Customer Behaviour Insights
- Automated Reporting & Export
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
