Personalized Insurance
Support with Voice
Resolve Complex Issues Faster
Better CX at Lower Cost for Digital-First Insurance
Easy Setup | 20+ Languages | No Code
For digital-first hyper personalized Insurance, new age challenges in Customer Management includes:
- Complex Claims Settlement
- Customer Churn
- KYC / AML gaps
Often Bots and FAQs cannot handle complex queries and it takes business teams weeks of back and forth to resolve via text emails causing huge Customer Frustration. Softbrik reduces issue resolution speed by 70% through better Customer Input and Voice & Image over Text E-mail for Asynchronous yet Empathetic Support.
How Does it Work?
1
Insurers ask Customers questions on their specific issues
2
Customers share voice or text messages through browsers in their own language with attached screenshots
3
Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution.
4
Specific input and clarity improves Issue Resolution time by 70% or more.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions across all your channels at one dashboard.
Retain Customers with Personalization & Empathy at Scale
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.
Actionable AI enabled Analytics
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Self Learning Algorithms
- Customer Behaviour Insights
- Automated Reports
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
