500% more Actionable Service Feedback
Differentiate as a 'Service that Cares'
with Voice AI based Customer Connect
Easy Setup | 20+ Languages | No Code
Most Attrition in service industry happens NOT because of problems in Customer Experience but DUE TO low responsivity from companies.
Customers deeply appreciate quick, relevant and honest feedback from the business within 24 hours (Golden Time for Response). Research shows they are more forgiving and loyal to brands that communicate with urgency.
Softbrik helps your team to provide personalized customer experience at scale, improving loyalty but at low cost.
How Does it Work?
1
Create and share CX questions for Customers to answer across digital channels and via QR on brochures.
2
Customers respond via browser with voice message in their own language in few clicks, sharing 5 time more information
3
Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.
4
Review and Analyze. Reply or Forward in Bulk to Teams for quick action. Improve Response Time & CX leading to Brand Loyalty
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.
Build Product Fans with Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.
AI Analytics for better Product Tests
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Key Features & KPI Validation
- Customer Behaviour Insights
- Automated Reporting & Export
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
