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Customer Connect for Omni-Channel Retail

Engage Customers Offline to Online
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Personalized E-commerce with Softbrik

Customer Experience for Retail Sales has become extremely complicated with shoppers switching between offline and online channels.

Softbrik lets Retail Sellers communicate with customers both in store and online via real time translated Voice Message based feedback, survey and support. Softbrik enables Retail Stores to build Omni-Channel Customer Loyalty.

How Does it Work?


 Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.


Customers share voice or text messages through browsers in their own language with attached screenshots.


Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.


Specific feedback helps to  improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for customers to scan in-store and during deliveries

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Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Omni-Channel Retail Analytics
with AI

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams