Customer Connect for Omni-Channel Retail
Engage Customers Offline to Online
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code
Customer Experience for Retail Sales has become extremely complicated with shoppers switching between offline and online channels.
Softbrik lets Retail Sellers communicate with customers both in store and online via real time translated Voice Message based feedback, survey and support. Softbrik enables Retail Stores to build Omni-Channel Customer Loyalty.
How Does it Work?
Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.
Customers share voice or text messages through browsers in their own language with attached screenshots.
Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.
Specific feedback helps to improve Customer Experience and their Loyalty by up to 40% more repeat purchases.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for customers to scan in-store and during deliveries
Build Customer Loyalty with Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.
Omni-Channel Retail Analytics
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
Design programmatic Voice surveys in minutes with AI Analytics
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages