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Turn Customer Voice Insights to Action

Best Omni-Channel Voice AI/ML Platform for Customer Feedback, Support & Survey

Easy Setup | 20+ Languages | No Code

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Global Customers

Best Customer Experience with Softbrik Voice AI

 

 

Voice of the customer

Create Voice enabled customer feedback forms and capture up to 5X more. Listen to the customers actual voice and take action based on customer insights.

‘In fresh food delivery we need to listen regularly to our discerning customers. Trust Brik helps us to spot any customer issues in-depth quickly and cost-effectively, before they get out of hand.’

Deliver Fresh using Trust Brik Voice
Richard Krenmetter
COO | Deliver Fresh
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Voice Enabled Surveys

Create concise Voice Enabled Surveys and capture up to 5X more in-depth customer response on new features, support requests or event evaluations. 

'As a Customer Success Manager in a FinTech firm, I take brief but regular and detailed voice feedback from our Customers whenever we launch a new feature to understand compatibility with their need.'

Raini Alstorm
Customer Success | Investment Edge
Voice Survey with Softbrik

Use for all Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

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Personalized Customer Experience to understand Product Needs better

Retain Customers with
Voice Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.

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Actionable AI enabled Analytics

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Self Learning Algorithms
  • Deep Behaviourial Insights
  • AI-Automated Reports
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Softbrik AI Analytic Screen

Customer Testimonials


Softbrik increases your Customer Response to Surveys by 3 Times, while reducing the Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
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“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Integrations

Softbrik connects easily with popular CRMs and data analytics tools like Hubspot, Pipedrive, Zendesk, Customer.io, Slack and many more.​

Softbrik Integrations with Slack, Pipedrive, Zendesk