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Turn Customer Voice Insights to Action
Best Omni-Channel Voice AI/ML Platform for Customer Feedback, Support & Survey
Easy Setup | 20+ Languages | No Code
Voice of the customer
Create Voice enabled customer feedback forms and capture up to 5X more. Listen to the customers actual voice and take action based on customer insights.
‘In fresh food delivery we need to listen regularly to our discerning customers. Trust Brik helps us to spot any customer issues in-depth quickly and cost-effectively, before they get out of hand.’
Voice Enabled Surveys
Create concise Voice Enabled Surveys and capture up to 5X more in-depth customer response on new features, support requests or event evaluations.
'As a Customer Success Manager in a FinTech firm, I take brief but regular and detailed voice feedback from our Customers whenever we launch a new feature to understand compatibility with their need.'
Use for all Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
Retain Customers with Voice Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.
Actionable AI enabled Analytics
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
Softbrik increases your Customer Response to Surveys by 3 Times, while reducing the Team's effort and cost by up to 60%.
Softbrik connects easily with popular CRMs and data analytics tools like Hubspot, Pipedrive, Zendesk, Customer.io, Slack and many more.