Increase Product Launch Speed by up to 70%
Align Product Feature & Roadmap to Customer Needs
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code
Most Product Roadmap discussions become a frustrating mix of personal biases and guesswork. Cut through the clutter and use hard customer preference data to convince your stakeholders.
Softbrik improves your Product Feature Prioritization process exponentially by capturing nuanced customer feedback on specific features and CX gaps.
Your team can understand their voice feedback and separate them into Bugs, Improvements & Feature queues to include accordingly.
How Does it Work?
1
Create and share CX questions for Customers to answer across digital channels and via QR on brochures.
2
Customers share voice or text messages through browsers in their own language in few clicks with screenshots.
3
Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.
4
Review and Analyze 5X more nuanced response. Reply or Forward to Dev Teams for Action. Improve Agility by up to 70%.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.
Build Product Fans with Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.
AI Analytics for better Product Tests
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Key Features & KPI Validation
- Customer Behaviour Insights
- Automated Reporting & Export
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
