The customer, as the old saying goes, is always right. While many people misunderstand this to mean that employees should always follow the instructions of their customers, what this really means is that businesses need to respond to the needs and wants of their consumer base.
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Are you looking to solve a problem faced by a significant volume of your consumers? Make sure that you are asking for feedback every step of the way to
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Check out our top 5 great ways to check in with your employees, including one trick so simple we’re shocked everybody else isn’t doing it yet.
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Customer feedback is crucial when it comes to boosting loyalty, reducing churn, and improving your product/service. It isn’t enough anymore to send out surveys after a few days or weeks. You may have already lost your client to the competition! Asking for, and receiving, instant customer feedback is the only way to maintain the customer relationship and move forward! There are currently a few different ways that you can ask for instant customer feedback.
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You must have heard of the fiasco surrounding the European Super League and the breakaway attempt of 12 European clubs to create their own elitist tournament, devoid of any real competition. The uproar from fans around the world has confirmed what was long suspected, that the owners do not know, or choose not to listen, to their core customers.
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Excellent customer service will lead to an increase in revenue, a growth in market share, and a reduction of churn. What more could you possibly want? Here are our top tips for customer service excellence.
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We love a good pulse check here at Softbrik. They are the best way to know what is going on with your employees, get their opinion on important topics, and ultimately increase engagement and motivation. Let’s dig in a little deeper to see how you can effectively conduct pulse checks in your organization.
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Why is empathy a crucial requirement in customer support and how can you do it better? Check out our top tips!
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We have a love-hate relationship with Twitter, and any other social media platform to be honest! We think they are amazing tools for customer engagement and getting involved with topical conversations. However, it can be tough to be on the receiving end of a Twitter outburst…or a deluge of negative TrustPilot reviews.
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Subscription boxes have been rising in popularity. With fierce competition, how can you make your subscription box stand out? By asking for instant feedback…and listening to it!
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