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Listen & Segment Customers by their Needs

Understand, Target & Convert Better
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

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Softbrik segments your customers by their needs

Most Customer Segmentation in Marketing are based on their demographic profile and not their needs and behaviours. Profiles were a good proxy to customer needs during the era of only television or radio marketing, but today you can target much better based on listening tools.

Softbrik enables your team to listen to voice messages from Customers, understand their needs and reduce cost while increasing conversion by up to 340%. 

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team segments and responds by lead priority with targeted communication to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

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AI Analytics for better Segmentation

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Understanding Key Customer Needs
  • Customer Behaviour Insights
  • Automated Reporting & Export
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Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
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Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
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Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
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Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
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“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams