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Softbrik's voice AI survey tool for the banking industry allows for efficient and accurate data collection through the use of advanced voice recognition technology

Provide better & faster Customer Service for financial issues
Better CX at Lower Cost for Digital Cash Apps
Easy Setup | 20+ Languages | No Code

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For digital-first banking, new age challenges in Customer Management includes:

  • Fraud Claims
  • Charge Settlement
  • KYC / AML gaps

Softbrik’s voice AI in banking reduces issue resolution time by 70% by improving customer input and providing asynchronous yet empathetic support through voice and image over text e-mail, often where bots and FAQs fail to handle complex issues

How Does it Work?

1

Banks ask Customers questions on their specific issues

2

Customers share voice or text messages through browsers in their own language with attached screenshots

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution.

4

Specific input and clarity improves Issue Resolution time by 70% or more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions across all your channels at one dashboard.

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Personalized Customer Experience to understand Product Needs better

Retain Customers with Personalization & Empathy at Scale

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.

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Actionable AI-enabled Analytics

Softbriks Voice AI in Banking automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

  • Self Learning Algorithms
  • Behaviour Insights
  • Automated Reports
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Resolve Digital Banking Issues Faster

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
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Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
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Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
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Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
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“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams