Employee Pulse Check

Listen & Connect with your team better!

Do regular anonymous Pulse Checks
with Voice-to-Text AI based Listening Tools
Easy Setup | 20+ Languages | No Code

Softbrik increases digital event participation
Best Employee Engagement Tool with Anonymous Voice to Text messages

Last year a KPMG Forbes Survey revealed that a staggering 94% of employees feel stressed at work!

As the conversation around mental health and work culture grows, it is important for just not HR leaders but also business leaders to listen to their employees sincerely and solve workplace challenges proactively before it is too late.

Softbrik Anonymous Voice-to-Text surveys are a great tool to do Listening at scale. Employees share their opinion via browser based voice feedback forms that can be created in minutes and deployed through internal boards and emails.

Research after research that shows people tent to stay in companies where they feel seen and heard.

Softbrik AI understand their needs, highlights key contexts and assigns them an Emotional Rating, improving your ability to take prioritized action and retain them proactively instead of doing ‘Exit Interviews’ which are too late.

How Does it Work?

1

Create and share Questions via Internal Boards or Email Lists as links or QR at Cafeteria.

2

Employees share anonymous voice or text messages through browsers in their own language in few clicks.

3

Our AI converts to text, highlights key contexts and emotions. Profiles are segmented by needs anonymously.

4

Org. Leaders reviews and responds by priority. Concerns are solved faster through anonymized listening.

Use for all Employee Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

Feedback links can be shared via digital channels and QR at cafeterias and workspaces.

Play Video

AI Analytics for better Engagement

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Best Employee Attrition Prediction via Listening

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Success Stories

Related Solutions

New Product or Feature Release

Learn more about how Sunrise launched a new IP-tv service.

Customer Segmentation

Learn about how health service Immyounity.life used surveys.

Sales and Delivery in retail sales

Learn more about how Globus placed QR-codes in their stores.

New Product Launch

Increase Product Launch Speed
by up to 70%

Align Product Feature & Roadmap to Customer Needs
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Increase Go to Market speed with Softbrik

Most Product Roadmap discussions become a frustrating mix of personal biases and guesswork. But now you can cut through the clutter and use hard customer preference data to convince your stakeholders.

Softbrik improves your Product Feature Prioritization process exponentially by capturing nuanced customer feedback on specific features and CX gaps. 

Your team can understand their voice feedback and separate them into Bugs, Improvements & Feature queues to include accordingly.

How Does it Work?

1

Create and share CX questions for Customers to answer across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.

4

Review and Analyze 5X more nuanced response. Reply or Forward to Dev Teams for Action. Improve Agility by up to 70%.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video
Personalized Customer Experience to understand Product Needs better

Build Product Fans with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.

AI Analytics for better Product Tests

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Customer Segmentation

Listen & Segment Customers by their Needs

Understand, Target & Convert Better
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Softbrik segments your customers by their needs

Most Customer Segmentation in Marketing are based on their demographic profile and not their needs and behaviours. Profiles were a good proxy to customer needs during the era of only television or radio marketing, but today you can target much better based on listening tools.

Softbrik enables your team to listen to voice messages from Customers, understand their needs and reduce cost while increasing conversion by up to 340%. 

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team segments and responds by lead priority with targeted communication to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video

AI Analytics for better Segmentation

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Event Engagement

Improve Event Participation by 70%

Improve Event Participation & Engagement
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Softbrik increases digital event participation
Softbrik Event Evaluation

Less than 20% of RSVP attendees actually attend events even online. Softbrik helps your Events team to drive participation by asking attendees BEFORE the event to submit a quick question to speakers by voice. 

30% more people show up and attend events till the end when their questions are addressed as responding to their needs.

Similarly ask them for quick voice feedback after the event, increasing response rate and receiving more nuance than just ratings. 

Softbrik AI understand their needs, highlights key contexts and assigns them an Emotional Rating improving your Event Strategy for the future.

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers before the event as links or QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Attendee profiles are classified by needs.

4

Your team reviews and responds by lead priority. 30% more people attend event with personalization.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

Feedback links can be shared via digital channels and QR on packages for deliveries & e-commerce.

Play Video

AI Analytics for better E-commerce

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Success Stories

Related Solutions

New Product or Feature Release

Learn more about how Sunrise launched a new IP-tv service.

Customer Segmentation

Learn about how health service Immyounity.life used surveys.

Sales and Delivery in retail sales

Learn more about how Globus placed QR-codes in their stores.

Lead Qualification

Improve Lead Generation and Qualification by 30%

Understand, Target & Convert Better
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Most Lead Qualification processes are either resource intensive with 1:1 sales calls or guesswork based if automatic depending on demographic analysis.

Softbrik enables your lead qualification process by adding the power of Voice AI.

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team reviews and responds by lead priority with relevant information to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

AI Analytics for better Conversions

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Voice Support

Convert Customers to Loyal Friends!

Fast, Pleasant Support
with Voice Messages & AI
Easy Setup | 20+ Languages | No Code

Support Customers like Amazing friends with Softbrik Voice AI?

Do you enjoy talking to a chatbot?

Or waiting for a Support Agent?
 

No, right. Then why subject your Customers to these tortuous experiences. Esp. when 80% customers judge a business based on its support.

Softbrik revolutionizes Customer Support by letting customers share their problems as quick voice messages and screenshots, all through browsers.

Your agents read translated and grouped voice to text message and respond individually or in bulk via email with text and voice/image attachments. 

Human judgement instead of chatbots at 70% less cost than live support. Frustration free, quick & personalized customer experience converts them to brand loyalist.

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team reviews and responds by lead priority with targeted communication to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

AI Analytics for better Conversions

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Voice NPS

Real NPS from Customer Voice

Extract NPS from Customer Speech naturally
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Calculate NPS from Customer Voice with Softbrik AI

Most NPS calculations are way off the mark! They ask leading questions on favourability, which only the extremely favourable or unfavourable users give authentic response. The vast majority when pushed to answer, votes either way masking true feelings. 

Softbrik disrupts this artificial way of finding favourability by analysing hints in natural speech from voice message feedback by customers and blending it with traditional rating scale. As a result you not only know favourability but also indifference or dissatisfaction that can lead to churn and take concrete preventive actions.

How Does it Work?

1

Create and share Questions that generate Curiosity for Customers across digital channels and via QR on brochures.

2

Customers share voice or text messages through browsers in their own language in few clicks with screenshots.

3

Our AI understand their needs, highlights key contexts and emotions. Buyer profiles are classified by needs.

4

Your team reviews and responds by lead priority with targeted communication to increase conversion by up to 40% more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

AI Analytics for better Conversions

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Service Feedback

500% more Actionable Service Feedback

Differentiate as a 'Service that Cares'
with Voice AI based Customer Connect
Easy Setup | 20+ Languages | No Code

Up to 500% better service feedback with Softbrik Conversation AI

Most Attrition in service industry happens NOT because of problems in Customer Experience but DUE TO low responsivity from companies.

Customers deeply appreciate quick, relevant and honest feedback from the business within 24 hours (Golden Time for Response). Research shows they are more forgiving and loyal to brands that communicate with urgency.

Softbrik helps your team to provide personalized customer experience at scale, improving loyalty but at low cost.

How Does it Work?

1

Create and share CX questions for Customers to answer across digital channels and via QR on brochures.

2

Customers respond via browser with voice message in their own language in few clicks, sharing 5 time more information

3

Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.

4

Review and Analyze. Reply or Forward in Bulk to Teams for quick action. Improve Response Time & CX leading to Brand Loyalty

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Play Video
Personalized Customer Experience to understand Product Needs better

Build Product Fans with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.

AI Analytics for better Product Tests

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Complete Customer Communication

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams