Build Customer Loyalty for
E-Commerce
Engage Customers to Brands
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code
Most Lead Qualification processes are either resource intensive with 1:1 sales calls or guesswork based if automatic depending on demographic analysis.
Softbrik enables your lead qualification process by adding the power of Voice AI.
How Does it Work?
1
Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.
2
Customers share voice or text messages through browsers in their own language with attached screenshots.
3
Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.
4
Specific feedback helps to improve Customer Experience and their Loyalty by up to 40% more repeat purchases.
Use for all Customer Channels & Journeys
Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.
Build Customer Loyalty with Conversations
Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.
AI Analytics for better E-commerce
Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.
- Key KPI Tracking ( Delivery, Service, Returns)
- Customer Behaviour Insights
- Automated Reporting & Export
Complete Customer Communication
Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys
Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels
Gain Customer Trust
- Design feedback experience
- Collect voice of customer
- Analyze and take action
Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics
Multi-page Surveys
- Design the survey
- Hear your customers
- Identify key topics
Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages
Advanced Analytics
- Define your KPIs
- Analyze data and trends
- Actions based on insights
Global Customers
Customer Testimonials
Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
