Gain efficiency through customer feedback!

Leverage voice feedback to understand customer requirements, reduce product returns and support cost

e-commerce
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How it works?

Softbrik lets you create customized voice and text feedback screen within minutes.
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Your customers simply scan the QR or click the web-link to record voice notes through their mobile browser.
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Softbrik
Softbrik
Our Machine Learning helps your team to support and retain them much longer.

Key KPIs:

– Understand key customer behavior and selection trends
– Understand reasons for product returns and reduce them
– Reduce support cost and increase overall efficiency

4 simple steps

softbrik step1

Create customized voice feedback screen

softbrik step 2

Print beautiful QR stickers or send url

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Customers give app- less voice feedback

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Act on ML-guided priorities

Features

Pricing

Monthly

Small

€29 / month

Features
Customizable feedback layout
App-free voice capture
Advanced emotion analysis
Multiple language support
Number of Users
1 user per account
Number of Customers
1ooo customer feedback
Training & Support
Email support

Medium

€129 / month

Features
All in Small package 
PLUS
Advanced Contextual Insights
Business Sector Specific Insights
Customer Experience Management Tool
Number of Users
5 users per account
Number of Customers
Unlimited customer feedback
Training & Support
Team Training - 2 FREE Webinar sessions
Prioritized email support

Enterprise

Contact Sales to scope

Features
All in Medium package
PLUS
Contextual Insights on your Dataset
Visual Feedback Support
Automatic Image Analysis
APIs and Data Integrations
Number of Users
Licenses as needed
Number of Customers
Unlimited customer feedback
Training & Support
Team Training - 5 FREE Webinar sessions
Prioritized email and phone support

Customer Testimonials

Leading companies across many sectors retain customers with Softbrik
juve-logo

Legal Press, Germany

Textile E-Commerce Softbrik Kunde in Indien

Fashion Design, India

bercman

IOT Devices, Estonia

caravanservice

Automotive Servicing, Denmark

Find out how Softbrik can help