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How to Use Patient Surveys to Improve your Healthcare Service

What are Patient Surveys

Patient surveys are questionnaires or assessments used to gather patient feedback and opinions about their experiences with healthcare providers and facilities. Usually, they are administered after a patient has received medical treatment or care. They can cover topics such as the quality of care received, the effectiveness of communication with medical staff, and overall satisfaction with the healthcare experience. The results can be used to improve the quality of care provided and to identify areas where changes or improvements are needed.

How to Design an Effective Patient Survey

A few essential steps must be followed to design an effective survey. You should clearly define what you hope to learn from the survey and what information you want to collect. It will help guide the development of the survey questions and ensure that the survey is focused and relevant. It would help if you also considered factors such as the target population, the length of the survey, and the resources available for administration and data collection. 

You should also choose a combination of closed- and open-ended questions and test the survey with a small sample of patients to ensure the questions are clear and easy to understand. You should also summarize and present the results of the survey in a clear and meaningful way. You should use the data to identify improvement areas and determine the overall patient satisfaction with the healthcare experience.

Decide on How you Plan to Use the Results

Once you have evaluated the results of your patient satisfaction survey, it is time to implement changes based on the feedback received. It is essential to meet with your staff to discuss the results and consider possible changes based on patient feedback. If the feedback relates to the behavior of specific staff members, it is important to deliver it privately and sensitively. After making changes, it may be helpful to conduct another survey after a few months to see if improvements have been made.

Keep It Short And Simple

The survey should be kept short and simple due to the following reasons: 

  • Attention span: A long and complicated survey may require more work for patients to focus on and complete accurately. By keeping the survey short and simple, you can ensure that patients are more likely to pay attention and provide accurate responses.
  • Understanding: A short and simple survey is easier for patients to understand. It can help improve the quality of the responses, as patients are more likely to provide meaningful feedback if they fully understand the questions.
  • Response rate: A shorter and simpler survey may also have a higher response rate, as patients may be more willing to take the time to complete it.

Set Response Rate Goals

The response rate is the percentage of patients who complete the survey out of the total number of patients who received it. Setting response rate goals in patient surveys is important because it helps establish a benchmark for measuring the survey’s success. Moreover, a high response rate indicates that the survey was well-designed and easy for patients to complete. It can be important for surveys intended to be used for research or quality improvement purposes, as a low response rate may affect the validity of the results.

Leverage Technology to get the Most Number of Inputs

Technology can improve patient surveys by making it easier for patients to provide feedback. It can be executed through online survey tools, which allow patients to complete surveys on their own devices at their convenience. Additionally, technology can be used to analyze and interpret the data collected from patient surveys, which can help healthcare providers identify trends and areas for improvement. Moreover, technology can be used to communicate the results to relevant stakeholders, which can help facilitate the necessary changes to improve the patient experience. 

Softbrik is a voice-based AI/ML platform that helps to measure and improve the patient experience. It provides you with the tools to create a more personalized patient journey by understanding the key factors that matter to the patients. Conducting patient surveys through Softbrik can help your organization to get the correct information to deliver high–quality care.

Why are Patient Surveys Important

Patient surveys provide healthcare providers and facilities with valuable feedback on the quality of care provided, which can be used to identify areas for improvement and make changes that will lead to better patient outcomes.

Such surveys allow healthcare providers and staff to listen to patients and understand their perspectives, leading to better communication, collaboration, and trust between patients and the healthcare systems. The ability to measure and track patient satisfaction over time can help healthcare providers and facilities make data-driven decisions to improve the quality of care continuously.

Frequently Asked Questions

How do patient surveys help healthcare?

Patient surveys can help by improving the quality of care, identifying areas for improvement, measuring patient satisfaction, gathering patient feedback, and improving patient retention.

How can patient satisfaction surveys be utilized for service improvement?

Patient satisfaction surveys can be utilized for service improvement by analyzing results, responding to feedback, sharing results with staff, setting goals and benchmarks, and communicating with patients.