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Here you can find the answers to the most common questions. If your questions remains unanswered then drop us a Voice Message.

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Technical Integration

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Softbrik supports Links and QR codes for customer feedback. That means that everywhere you can place a link visible for your customers you can get feedback. This could be on your website, in the confirmation order, on the Invoice, news emails or similar. You can also place a sticker with the QR code or physical products that you ship.

In Trust brik, just select one or more feedback that you want to reply to and hit the Reply button at the top of the overview. You can either type or record a voice message, that will be emailed to your customer.

Yes, absolutely. Just email us at . You have two options 1. start a yearly subscription now / at the end of your current month or 2. start the yearly subscription when you signed up for the monthly subscription and we will deduct the payments already made.

Yes, with Stak brik we offer a support tool that will allow you to support customers using voice messages. Both support agents and customers can reply quickly with voice. Text is also an option.

We have basic analytics available in the UI for both customer support and feedback. As an Enterprise license holder we will provide you with custom tailed analytic dashboard.

Yes, as a paying customer you will have the option to download a CSV or make an API integration. To get started on the integration reach out to support@softbrik.com.

Soon we will also offer self-service integration with popular CRMs like Hubspot, Salesforce and Pipedrive. Sign up to our newsletter to be informed. 

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