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500% more Actionable Service Feedback

Differentiate as a 'Service that Cares'
with Voice AI based Customer Connect
Easy Setup | 20+ Languages | No Code

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Up to 500% better service feedback with Softbrik Conversation AI

Most Attrition in service industry happens NOT because of problems in Customer Experience but DUE TO low responsivity from companies.

Customers deeply appreciate quick, relevant and honest feedback from the business within 24 hours (Golden Time for Response). Research shows they are more forgiving and loyal to brands that communicate with urgency.

Softbrik helps your team to provide personalized customer experience at scale, improving loyalty but at low cost.

How Does it Work?

1

Create and share CX questions for Customers to answer across digital channels and via QR on brochures.

2

Customers respond via browser with voice message in their own language in few clicks, sharing 5 time more information

3

Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.

4

Review and Analyze. Reply or Forward in Bulk to Teams for quick action. Improve Response Time & CX leading to Brand Loyalty

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

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Personalized Customer Experience to understand Product Needs better

Build Product Fans with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.

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AI Analytics for better Product Tests

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key Features & KPI Validation
  • Customer Behaviour Insights
  • Automated Reporting & Export
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Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
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Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
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Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
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Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
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“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams