Retail In-Store

Customer Connect for Omni-Channel Retail

Engage Customers Offline to Online
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Get started
Personalized E-commerce with Softbrik

Customer Experience for Retail Sales has become extremely complicated with shoppers switching between offline and online channels.

Softbrik lets Retail Sellers communicate with customers both in store and online via real time translated Voice Message based feedback, survey and support. Softbrik enables Retail Stores to build Omni-Channel Customer Loyalty.

How Does it Work?

1

 Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.

4

Specific feedback helps to  improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for customers to scan in-store and during deliveries

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Get Started

Omni-Channel Retail Analytics
with AI

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key KPI Tracking ( Delivery, Service, Returns)
  • Customer Behaviour Insights
  • Automated Reporting & Export
Get Started
Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers


 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Voice Surveys for SaaS Companies | SaaS Survey Tools

Leverage Customer Voice Survey Feedback for your SaaS Product

Test Features & Hypothesis Faster with Customers
using Voice AI and Images
Easy Setup | 20+ Languages | No Code

Get started
Personalized E-commerce with Softbrik

Take guesswork out of Go-To-Market strategy execution and Product Roadmap with Voice Surveys for SaaS!

Softbrik lets you validate features and hypotheses by capturing nuanced feedback from customers via voice surveys and detecting patterns.

Do market texting without investing crazy resources behind focused groups and 1:1 interviews.

How Does Voice Survey for SaaS Work

1

Ask specific feedback with voice surveys on SaaS product features, needs and wishes via all digital channels and QR.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context to validate hypothesis & forward to dev teams.

4

Act to align and build Customer centric features. Improve Speed to Market time by 70% or more for your SaaS product with Voice Survey.

Use SaaS Voice Survey for Omni-Channel Customer Journeys

Softbrik’s Voice Survey tool for SaaS, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

Omni-channel feedback digitally and via QR helps to understand specific patterns and issues, not solvable by 1 Dimensional view

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with SaaS Survey

Softbrik’s Voice Survey tool for SaaS is equipped with AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Get Started

Better Product Decisions with AI-based Survey Result Analysis

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key KPI Tracking with AI
  • Customer Behaviour Insights
  • Automated Reporting & Export
Get Started
Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers


 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Better Product Decisions with AI-based Survey Result Analysis

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key KPI Tracking with AI
  • Customer Behaviour Insights
  • Automated Reporting & Export
Get Started
Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

E-Commerce

Build Customer Loyalty for
E-Commerce

Engage Customers to Brands
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Get started
Personalized E-commerce with Softbrik

Most Lead Qualification processes are either resource intensive with 1:1 sales calls or guesswork based if automatic depending on demographic analysis.

Softbrik’s Voice survey tool for e-commerce

Softbrik enables your lead qualification process by adding the power of Voice AI.

How Does it Work?

1

 Create and share voice survey Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.

4

Specific feedback helps to  improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Get Started

AI Analytics for better E-commerce

Softbrik’s Voice Survey AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

  • Key KPI Tracking ( Delivery, Service, Returns)
  • Customer Behaviour Insights
  • Automated Reporting & Export
Get Started
Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers


 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Healthcare


Personalized Patient
Care & Support

2 Way Patient Surveys &
Communication with Voice AI

Get started

Increase efficiency 4X
by saving Admin hours!


REDUCE 

STAFF BURNOUT

 

WITH BULK

VOICE TO TEXT SUPPORT

Softbrik Medical Clinic Feedback

How Does it Work?

1

The medical team sets up web forms and clinically validate Voice surveys in minutes and shares them as links or QR.

2

Patients answer with voice or text messages through browsers in their own language with attached screenshots.

3

Our AI groups the Patient Voice-to-text messages by key context (Symptoms, Questions) for group or individual resolution or insights.

4

Medical workers read, listen, respond or analyze the information through the Voice Survey tool for Healthcare by group or individual messages over email, increasing efficiency by 400% over 1:1 phone calls.

Support Patients with Healthcare voice Survey via all Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables Health Workers to capture deeper insights and supports patients much faster.

Analytics reveal symptoms, latent conditions and post operative improvement from regular feedback.

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Healthcare Voice Survey Enables Patient Engagement with Conversations

Softbrik’s AI group incoming feedback for Medical Workers to respond easily to Individual or Cohorts of Patients facing similar issues using Voice Messages.

Voice Surveys for Healthcare are useful for Public Health Surveys, Post-Surgery Feedback, and Pharmacovigilance.

Get Started

AI for better
Preventive Health

Softbrik’s voice survey with AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

  • Clinically Validated Survey Results
  • Patient Behaviour Insights
  • Automated Reports
Get Started
Softbrik AI enabled Preventive Health Analytics

Healthcare Voice Survey Tool Connect Medical Workers & Patients

Trust Brik

Voice Feedback

Capture patient's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

With Softbrik’s Healthcare Voice Survey Tool, you can easily ensure medical workers and patients stay connected across pre-care and after-care. Use Stak brik to enable communication at any time, only using voice. Spending 20 seconds talking is a fast and easy way to explain a complex issue instead of writing long emails or documents.

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers

Best Patient Experience with At Home AI

 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Service Feedback

500% more Actionable Service Feedback

Differentiate as a 'Service that Cares'
with Voice AI based Customer Connect
Easy Setup | 20+ Languages | No Code

Get started
Up to 500% better service feedback with Softbrik Conversation AI

Most Attrition in service industry happens NOT because of problems in Customer Experience but DUE TO low responsivity from companies.

Customers deeply appreciate quick, relevant and honest feedback from the business within 24 hours (Golden Time for Response). Research shows they are more forgiving and loyal to brands that communicate with urgency.

Softbrik helps your team to provide personalized customer experience at scale, improving loyalty but at low cost.

How Does it Work?

1

Create and share CX questions for Customers to answer across digital channels and via QR on brochures.

2

Customers respond via browser with voice message in their own language in few clicks, sharing 5 time more information

3

Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.

4

Review and Analyze. Reply or Forward in Bulk to Teams for quick action. Improve Response Time & CX leading to Brand Loyalty

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for domestic and cross-border e-commerce.

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Build Product Fans with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.

Get Started

AI Analytics for better Product Tests

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

  • Key Features & KPI Validation
  • Customer Behaviour Insights
  • Automated Reporting & Export
Get Started
Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers


 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Banking

Softbrik's voice AI survey tool for the banking industry allows for efficient and accurate data collection through the use of advanced voice recognition technology

Provide better & faster Customer Service for financial issues
Better CX at Lower Cost for Digital Cash Apps
Easy Setup | 20+ Languages | No Code

Get started

For digital-first banking, new age challenges in Customer Management includes:

  • Fraud Claims
  • Charge Settlement
  • KYC / AML gaps

Softbrik’s voice AI in banking reduces issue resolution time by 70% by improving customer input and providing asynchronous yet empathetic support through voice and image over text e-mail, often where bots and FAQs fail to handle complex issues

How Does it Work?

1

Banks ask Customers questions on their specific issues

2

Customers share voice or text messages through browsers in their own language with attached screenshots

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution.

4

Specific input and clarity improves Issue Resolution time by 70% or more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions across all your channels at one dashboard.

Get Started
Play Video
Personalized Customer Experience to understand Product Needs better

Retain Customers with Personalization & Empathy at Scale

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.

Get Started

Actionable AI-enabled Analytics

Softbriks Voice AI in Banking automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

  • Self Learning Algorithms
  • Behaviour Insights
  • Automated Reports
Get Started
Resolve Digital Banking Issues Faster

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust
How it works
  • Design feedback experience
  • Collect voice of customer
  • Analyze and take action
Learn More

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys
How it works
  • Design the survey
  • Hear your customers
  • Identify key topics
Learn More

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics
How it works
  • Define your KPIs
  • Analyze data and trends
  • Actions based on insights
Learn More

Add Your Work Email & We Will Contact You

Global Customers


 

 

Customer Testimonials


Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.
Customer Testimonial
“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse
pexels-linkedin-sales-navigator-2182979
“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch
Kitchen Lady
“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams