Trust Academy

Tutorial - Trust Brik

5

Lessons

5

Videos

All

Skill Level

8:11min

Duration

English

Language

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Overview

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Completing this course will help you:

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Who is the course for?

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Learning Path

In this video you will learn how to create a trust form, edit the fields and set mandatory fields.   

Video 2:53 min  – CLICK HERE TO START LESSON 1

In this video you will learn how to add categories to the customer voice feedback as well as how to sort and filter the feedback. 

Video 2.54 Min – CLICK HERE TO START LESSON 2 

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Video 48 Min  + 2 Min read to complete

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Video 48 Min  + 2 Min read to complete

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Video 48 Min  + 2 Min read to complete

What people are saying

“I was looking for a Social Media Course to expand my career horizon. A friend of mine suggested to learn from Steve’s online courses and it really worked for me.”
Flora Baker
Flora BakerNew York
“A fantastic and very engaging course. All of the information offered by Steve was completely practical, relevant and presented in an easy, digestible and interesting way.”
Glen Stephens
Glen StephensLondon
“This course was a breakthrough in my knowledge of digital marketing. The content is comprehensive and of great quality, engaging and interactive.”
Terry Higgins
Terry HigginsBerlin
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Stak Page

Voice Message based Customer Service Ticket

Support your customers 60% faster and cheaper than live telephony. Keep all voice survey responses and customer service tickets in a single thread linked to CRM.

Benefits of Using Stakbrik

Automating & Streamlining Customer Service Ticket Management

Create Issues automatically from Customer Feedback. Analyse Feedback with Softbrik AI and set up auto-response for simple cases with Stakbrik. Keep a tab of all customer service tickets along with necessary details.

Retain Happier Customers

80% Customers say fast and meaningful support is key to re-purchasing. Respond to customer service tickets better with more personalization than chatbots and less number of agents.

Respond 70% better with Voice

Respond 70% faster to complex customer service tickets and escalations with Voice and Text messages, delivered to them over email as Voice to Text and attached Voice File.

Integrate Customer Service Tickets with CRM

Analyse customer service tickets to visualise customer issue trends with AI. Integrate issues to any existing CRM for support teams and agents to have a unified view with Stakbrik.

70% Faster & Cheaper

Shifting Customer Support to Voice Messages reduces cost and response time by 60% while preserving quality of human response for complex queries.

Try for Free
Play Video

AI-Analytics & Software Integrations

Monitor key Customer Issues extracted from open ended Voice Messages with AI-Dashboard. Integrate Stak Issues to your existing CRM Dashboard.
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Softbrik Voice Survey Tool Workflow

Step 1: Create distributable Voice Surveys for your customers to gather customer feedback in more than 20+ languages in Surveybrik. 

Step 2: Get customer voice survey response data from Trustbrik dashboard.  

Step 3 : Create Customer Service tickets from responses and resolve them in a timely manner, integrate all of it in your CRM to ensure 100% response rate.

Survey Page

Voice & Text Surveys

Design Innovative, Open-Ended & 60% Shorter Voice Surveys for Customers. Get MORE customer feedback and BETTER insights.

Benefits of Using Surveybrik

Design Voice Surveys

Create Surveys with multiple Voice Message & Text Inputs which are 60% shorter and open ended encouraging customers to share more and detailed responses.

Receive Structured Customer Feedback

Receive Survey Responses with Voice messages converted to Text and tagged by our AI to identify key contexts. Download raw data for Analytics.

More Regular & Deeper Response

Share Voice Survey links with Customers through Website, Emails, Social or as scannable QR. Change survey questions keeping links the same to regularly receive new and detailed insights.

Analyse Customer Feedback with AI-Dashboard

Review Customized Dashboard with not only Quantitative but Qualitative Insights from open ended Voice data. Generated by Softbrik's Award Winning AI automatically.

See How it Works

Work management platform teams use to stay focused on the goals, projects, and daily tasks.

Try for Free
Play Video

Embed & Integrate

Embed Voice Surveys by copying permanent links or printing QRs. Update Voice Surveys keeping links constant. Integrate with CRMs via REST APIs.
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Softbrik Voice Survey Tool Workflow

Step 1: Create distributable Voice Surveys for your customers to gather customer feedback in more than 20+ languages in Surveybrik. 

Step 2: Get Customer Voice Survey response data from Trustbrik dashboard.  

Step 3 : Create Customer Service tickets from responses and resolve them in a timely manner, integrate all of it in your CRM to ensure 100% response rate.

Trust Page

Voice Message based Customer Feedback

Create voice feedback form links with few clicks
and capture your Customer's sentiments

Benefit of Using Trustbrik

Create Voice Forms for Customer feedback

Create Voice Feedback Forms as links to hear your Customer's voice messages across their Journey: Pre-Sales, Usage Feedback, Support and Re-Purchase.

Receive Structured Feedback

Receive Voice messages converted to Text and tagged by our AI to identify key contexts vs just ratings. Translate feedback real time. Listen to feedback if needed.

Share Voice Form via all Channels

Share Voice Form links with Customers through Website, Emails, Social Media or embed in Apps. Put same link as QR on Parcels, Store Posters, Invoices for them to Scan.

Analyse Deeper & Respond Smarter

voice survey tool offers powerful analytics to help understand the root causes of customer issues and provide personalized or bulk responses through email with a voice message to engage and solve problems.

70% Faster & Cheaper

Shifting Customer Communication to Voice Messages increases depth of understanding and efficiency of response while reducing cost by up to 70%.

Click! and Create Your First Feedback Form
Play Video

Embed and Integrate with existing Systems

Trust Brik can be embedded by simply copy pasting Voice Feedback Form links and integrated via APIs with your existing systems.
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home-integration-02
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home-integration-04
home-integration-05

Softbrik Voice Survey Tool Workflow

Step 1: Create distributable Voice Surveys for your customers to gather customer feedback in more than 20+ languages in Surveybrik. 

Step 2: Get customer voice survey response data from the Trustbrik dashboard.  

Step 3: Create Customer Feedback Tickets in case of concerns, resolve them promptly, and integrate them into your CRM to ensure a 100% response rate.