Trust Academy

Tutorial - Trust Brik

5

Lessons

5

Videos

All

Skill Level

8:11min

Duration

English

Language

Overview

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Completing this course will help you:

Who is the course for?

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Learning Path

In this video you will learn how to create a trust form, edit the fields and set mandatory fields.   

Video 2:53 min  – CLICK HERE TO START LESSON 1

In this video you will learn how to add categories to the customer voice feedback as well as how to sort and filter the feedback. 

Video 2.54 Min – CLICK HERE TO START LESSON 2 

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Video 48 Min  + 2 Min read to complete

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent eu orci faucibus orci malesuada semper eget non tellus. Cras sed dignissim purus. Mauris varius neque leo, eu pellentesque justo venenatis et. Sed ultricies risus non turpis tempus, nec  nulla suscipit. In comdo urna eu turpis accumsan, et viverra mauris fringillaCras interdum 

Video 48 Min  + 2 Min read to complete

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent eu orci faucibus orci malesuada semper eget non tellus. Cras sed dignissim purus. Mauris varius neque leo, eu pellentesque justo venenatis et. Sed ultricies risus non turpis tempus, nec  nulla suscipit. In comdo urna eu turpis accumsan, et viverra mauris fringillaCras interdum 

Video 48 Min  + 2 Min read to complete

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Stak Page

Voice Message based Customer Support

Support your customers 60% faster and cheaper than live telephony. Keep all customer issues single threaded linked to CRM.

Auto Issue Creation & Response

Create Issues automatically from Customer Feedback. Analyse Feedback with Softbrik AI and set up auto-response for simple cases.

Retain Happier Customers

80% Customers say fast and meaningful support is key to re-purchasing. Respond better with quick voice messages than Bots without 1:1 live calls requiring many agents.

Respond 70% better with Voice

Respond 70% faster to complex Customers queries and escalations with Voice and Text messages, delivered to them over email as Voice to Text and attached Voice File.

Analyse with AI | Do Integrations

Create AI-Dashboards to automatically identify root customer issues. Integrate Issues to any existing CRM for Support Teams to have unified view of Issues.

70% Faster & Cheaper

Shifting Customer Support to Voice Messages reduces cost and response time by 60% while preserving quality of human response for complex queries.

Play Video

AI-Analytics & Software Integrations

Monitor key Customer Issues extracted from open ended Voice Messages with AI-Dashboard. Integrate Stak Issues to your existing CRM Dashboard.
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Survey Page

Voice & Text Surveys

Design Innovative, Open-Ended & 60% Shorter Customer Surveys with Voice Messages and Text. Get MORE response and DETAILED insights.

Design Voice Surveys

Create Surveys with multiple Voice Message & Text Inputs which are 60% shorter and open ended encouraging customers to share more and detailed responses.

Receive Structured Response

Receive Survey Responses with Voice messages converted to Text and tagged by our AI to identify key contexts. Download raw data for Analytics.

More Regular & Deeper Response

Share Survey links with Customers through Website, Emails, Social or as scannable QR. Change survey keeping link same to regularly receive new and detailed insights.

Analyse with AI-Dashboard

Review Customized Dashboard with not only Quantitative but Qualitative Insights from open ended Voice data. Generated by Softbrik's Award Winning AI automatically.

See How it Work

Work management platform teams use to stay focused on the goals, projects, and daily tasks.

Play Video

Embed & Integrate

Embed Surveys by copying permanent links or printing QRs. Update Surveys keeping links constant. Integrate with CRMs via REST APIs.
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Trust Page

Voice Message Feedback

Create voice feedback form links with few clicks
and capture your Customer's sentiments

Create Voice Forms

Create Voice Feedback Forms as links to hear your Customer's voice messages across their Journey: Pre-Sales, Usage Feedback, Support and Re-Purchase.

Receive Structured Feedback

Receive Voice messages converted to Text and tagged by our AI to identify key contexts vs just ratings. Translate feedback real time. Listen to feedback if needed.

Share via all Channels

Share Voice Form links with Customers through Website, Emails, Social Media or embed in Apps. Put same link as QR on Parcels, Store Posters, Invoices for them to Scan.

Analyse Deeper, Respond Smarter

Review Analytics to understand root causes and solve them. Respond to customers individually or in bulk via Email with a voice message to engage and solve issues.

70% Faster & Cheaper

Shifting Customer Communication to Voice Messages increases depth of understanding and efficiency of response while reducing cost by up to 70%.

Play Video

Embed and Integrate with existing Systems

Trust Brik can be embedded by simply copy pasting Voice Feedback Form links and integrated via APIs with your existing systems.
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