Product Releases / Updates
Here you can always find a list and description of the latest changes add to Softbrik.
Softbrik Academy
Softbrik Academy
Welcome to the Softbrik Academy!
Here you can find short tutorials, training videos and a lot of help to learn quickly about the powerful functionalities of the Softbrik Platform and apply them in your daily business.
Softbrik Academy
Welcome to the Softbrik Academy!
Here you can find short tutorials, training videos and a lot of help to learn quickly about the powerful functionalities of the Softbrik Platform and apply them in your daily business. We have also demystified many commonly used tech terms in our glossary sections!
Hey!
We are Fred & Rom
Co-Founders of Softbrik!
We, are ex-Amazon & Google engineer and growth expert respectively, with combined 40 years of experience in digital business growth.
We have condensed our experience to create these tutorials to help you use the Softbrik platform and engage your customers for faster growth. We regularly publish on the website and Linkedin where you can follow us for more growth tips and ideas.
1. SOFTBRIK
VIDEO COURSES
Learn how to use Softbrik Ticket and Support system
Free
Use world's best Voice AI enabled Survey platform with many unique features to capture deeper customer intelligence leading to better engagement. 5...
Free
Welcome to this collection of tutorial videos on how to start capturing and processing Voice-to-Text Message Feedbacks with Trust Brik.
Free
2. TECHNICAL
GLOSSARY
Difficult Technical Terms
Easily Explained
100% free of charge
Softbrik Academy Tutorials and Tips are completely free to inspire you to improve your customer engagement workflows.
Trusted Knowledge
The materials are carefully created and curated by ex-Google, Amazon, Uber and other top tech team experts.
Anytime, Anywhere
You can study the short course of Softbrik Academy anytime, anywhere at your own convenience and pace.
Some of our Feedback
What people are saying
"Honestly, Trust Brik is the most innovative feedback collection, analyses and response tool I have used in my career.”
“I have known Fred since Amazon Prime days in Seattle. I joined Softbrik as a friend but stayed as a customer as the platform is one of its kind to retain your customers ”
“Rom is smart, charismatic and insightful! He has a lot of experience in Customer Intelligence via Surveys and shares his knowledge freely.”
“Rom and the Softbrik team helped us to digitalize our clinical surveys and build the complete patient survey workflow.”
Integrations
Integrations -
Connect your
CRM Tool
E-mail Editor
Analytic System
Integrate Softbrik’s Conversation AI to your CRM and Customer Support softwares for effortless increase in Customer Engagement with Voice. The documents below explains how to integrate various Softbrik features to your CRM.
If you have any technical or workflow related questions, please feel free to contact us at support@softbrik.com.
Pre-requisite to Integration
Softbrik is a distributed architecture platform which means each customer has their own exclusive account. To use the APIs, you must have a Start-up or a Professional account that give you access to the minimum set of features needed for integration. Both tiers give certain number of API calls free for piloting the integration.
Check here to see which tier suits your need better and sign up accordingly.
Support
Help Center
Here you can find the answers to the most common questions. If your questions remains unanswered then drop us a Voice Message.
How do I ask my customers for feedback?
Softbrik supports Links and QR codes for customer feedback. That means that everywhere you can place a link visible for your customers you can get feedback. This could be on your website, in the confirmation order, on the Invoice, news emails or similar. You can also place a sticker with the QR code or physical products that you ship.
How can I reply when a customer leaves new feedback?
In Trust brik, just select one or more feedback that you want to reply to and hit the Reply button at the top of the overview. You can either type or record a voice message, that will be emailed to your customer.
I have signed up for a monthly subscription, can I switch to a yearly subscription instead?
Yes, absolutely. Just email us at support@softbrik.com. You have two options 1. start a yearly subscription now / at the end of your current month or 2. start the yearly subscription when you signed up for the monthly subscription and we will deduct the payments already made.
Can I use softbrik as a support tool?
Yes, with Stak brik we offer a support tool that will allow you to support customers using voice messages. Both support agents and customers can reply quickly with voice. Text is also an option.
What reports are available about the customer interactions and/or customer feedback?
We have basic analytics available in the UI for both customer support and feedback. As an Enterprise license holder we will provide you with custom tailed analytic dashboard.
Can I integrate softbrik with my CRM?
Yes, as a paying customer you will have the option to download a CSV or make an API integration. To get started on the integration reach out to support@softbrik.com.
Soon we will also offer self-service integration with popular CRMs like Hubspot, Salesforce and Pipedrive. Sign up to our newsletter to be informed.