Legal Documents
All policies and documents related to doing business with Softbrik can be found here. Should any information be missing - drop us a Voice Message.
Softbrik Terms of Service
Thanks for using Softbrik! These are our Terms and Conditions for using the Softbrik services. We would encourage you to take a few minutes and read through them. In case of any questions, you can always reach out to us at info@softbrik.com.
The Agreement must be accepted as a necessary condition without any exception to signing up for our services.
For setting up various Softbrik subscription(s), you will have to provide certain information about your business, individuals in the organisation as well as provide certain payment information. The Agreement applies whether you are signing up as a company or as an individual.
1. Acceptance of the Agreement
1.1 The Agreement applies to Softbrik OÜ, Hobujaama 4, 10151 Tallinn, Estonia, business reg. no. 14597527 and/or its wholly owned subsidiary Softbrik Health S.a.rl., registry code B245839, address 21 Rue Glesener, L-1631, Luxembourg, with common email id info@softbrik.com, (‘Softbrik’) and the customer (‘Customer’).
As a customer, you can be a legal entity or a natural person. If you are a natural person, you represent and warrant to Softbrik that as an individual (i.e., not a corporation or a registered entity) you are at least 18 years of age. You also represent and warrant that you are legally permitted to use the Services and access the Site from your current and foreseeable jurisdiction. If you are entering into this Agreement on behalf of a company or any other legal entity of whatever shape or form, you represent and warrant that you have the authority to bind such entity to this Agreement on behalf of the entity and its affiliates, in which case the terms “you” or “your” will refer to such entity and all its affiliates as relevant. This Agreement is void where prohibited by law, and the right to use the Services is revoked in such jurisdictions.
1.2 The Agreement covers the Customers use of the Softbrik services, client software and any other services launched by Softbrik (Services).
1.3 This Agreement is fully and unconditionally accepted by you without any prejudice when ticking off the “I hereby accept the Softbrik OÜ Subscription, Terms & Conditions” box upon signing up for the Softbrik OÜ services.
2. Duration of the Agreement
2.1 The Agreement becomes legally binding and effective upon both parties on the date of signing up for the Services by ticking off the “I hereby accept the Softbrik’s Subscription, Terms & Conditions” box (‘Effective Date’).
2.2 When signing up for the Services, you will immediately be granted access to our freemium platform. This does not require any payment details. If you want to subscribe to paid Softbrik services at a later stage, you will be asked for further company/person and payment details. After successful payment (see below under Section 3.2.), you will receive an email with a link to your private Softbrik environment and login information.
2.3 You can at any given time, choose to upgrade or downgrade your Softbrik subscription. Any change will be pro-rated from the next invoicing period taking already made payments into account. Should you which to cancel your subscription, you will only be invoiced for the remaining number of days left in that invoicing period. The account will as such remain open until the end of the invoiced period. Should you wish reconsider your decision and continue using Softbrik services, kindly send us an e-mail at support@softbrik.com with the specific details.
2.4 An Enterprise Agreement may be terminated as follows:
Termination by the Enterprise account holder: Should you wish to terminate your company’s Softbrik account permanently (including any analytics dashboard), please send us an e-mail at support@softbrik.com and we will terminate the account. An account can be terminated only to the end of an invoicing period applying 2 weeks of written notice. In case the request to terminate a company, account is received later than 2 weeks prior to the end of an invoicing period, the termination will only be effective as of the following invoicing period, for which an invoice will be issued. The termination of an Enterprise account is non-reversible, and no company data will be retained. Should you wish to use Softbrik services in the future, a new company account will have to be set up.
Termination by Softbrik: In case of violation of the Agreement (see section 7), your account will first be suspended after which you will receive a written notice to contact Softbrik (support@softbrik.com). If a solution has not been found within 2 weeks after the notice, the account will be terminated. The termination of an Enterprise account is non-reversible, and no company data will be retained.
3. Payment & Invoices
3.1 A Softbrik subscription may or may not entail special offers such as a.) a free trial period or free usage of features on the Softbrik platform b.) time bound discounts on the subscription c.) referrals and other bonuses. If you, as the Customer, are eligible for any such time bound schemes and activities, they will automatically be announced upon the execution of your subscription and entering your payment information. Please note that offering and implementation of any such
3.2 You are invoiced for the first month when you sign up for the paid subscription services. Subsequent invoices are issued and to be paid upfront monthly. As an example, if you sign up on 12 December then the next invoice will be issued for upfront payment on 12 January and so forth. You can cancel the Agreement at any given time, see above under Duration of the Agreement.
3.3 The total payment is calculated based on the subscription chosen and potential add-ons.
3.4 All payment details, including VAT specifications, appear on your monthly invoice.
3.5 Invoices are e-mailed directly to the email address used to setup the Softbrik account ( henceforth called ‘Administrator’ or ‘Admin’ in abbreviation) as well as accessible inside the Softbrik Platform. If you do not receive an invoice or if you need to have the invoice(s) send to another email address, make sure to contact us using either our contact form on the website or email us directly at support@softbrik.com.
3.6 If you which to change the timing of your invoice, please contact our support team at support@softbrik.com.
3.7 The credit card you enter during the registration is used for the subscription. It is possible to update the credit card information in the Admin panel. Softbrik accept payment on any valid credit card (VISA or MASTERCARD) through our approved and licensed payment partners. All payments are executed in EURO. In case your credit card is not supported, please contact us using either our contact form or email us directly at support@softbrik.com.
3.8 If an invoice is not paid, for whatever reason, within 3 banking days calculated as of the first day of a new invoicing period, see above under 3.2., you will receive a reminder to pay the invoice within 10 banking days calculated as of the date of receiving the reminder. In case the invoice is not paid in due time within the 10 banking days, the company account will be terminated, and all Services stopped, see above under 2.b.ii for what happens when a company account is closed. A new company account may be opened upon payment of any outstanding amount.
3.9 You, the Customer, explicitly and unequivocally agree that Softbrik will never be liable or responsible for any loss, of whatever nature, amount, or any other impact it may have, that a company incurs, directly or indirectly, due to the closing, for whatever reason, of a company account. The same applies to a company’s use of the Services, Softbrik cannot, may not and will never accept to be made responsible for any loss, of whatever nature, amount, or any other impact it may have, that a company incurs, directly or indirectly, by using the Services.
4. Your Information, Site Submissions & Your Permissions
4.1 When you use our Services, you provide, upload, share or generate to us a range of information and data including but not limited to your files, content, messages, contacts, customer identities, financial information and so on (‘Your Information’). Your Information remains your legal ownership throughout the course of your Softbrik Services usage. The Agreement does not give us any legal ownership rights to Your Information except for the limited rights that enable us to provide the Services. The security, confidentiality and privacy of your information is our priority. For further details please read our Privacy Policy and the FAQs on Security and Privacy.
4.2 By signing this Agreement, you are permitting us to conduct activities like, but not limited to, hosting Your Information, backing it up completely or partially, and sharing it completely or partially as needed to perform our Services. Our Services also provide you with features like, but not limited to, photo thumbnails, document previews, commenting, easy sorting, editing, sharing, and searching. These and other present or future features may require our systems to access, store, and scan Your Information to provide quality Services. You give us explicit permission without any prejudice to do those tasks and more as we decide the most appropriate way to provide our services. Furthermore, you explicitly and unequivocally agree that this permission extends to all our trusted third-party services like, but not limited to, Amazon Web Services (AWS).
4.3 Please note that “Your Information”, automatically includes all the information your input, your employees, customers, vendors, stakeholders and any other individual whose data you choose to share, or they share with you via Softbrik platform as a logical extension of your business. When you grant us the permission to use Your Information, the consent naturally and logically extends to the information you have shared about your employees, customers, vendors, stakeholders, or other individuals as you have deemed appropriate. Softbrik is not responsible in anyway whatsoever to either assess, verify, gauge the appropriateness of Your Information nor to take any additional consent for Your Information shared. You are completely and unequivocally responsible and liable for Your Information, their accuracy, completeness, quality, integrity, legality, reliability, and appropriateness, including any consent from any natural person without exception.
Please Note: Softbrik does not take any legal responsibility of your content and in case of any legal enquiries by appropriate authorities satisfying grounds of reasonable evidence of illegal content, may decide to share necessary content with the authorities for due legal process. It is clearly understood that you, your team and all the users understand their own responsibility and liability and consequence of storing, retrieving any information and generally using any services related to Softbrik or its partner ecosystem. Please read the Responsibilities and Acceptable Use clauses below for further understanding of your role in fair and safe usage of the platform.
5. Your Conduct & Responsibilities
5.1 You are responsible for your conduct as the Customer. Your Information and you must comply with the Agreement. Content in the Services may be protected by others’ intellectual property rights. Please do not copy, upload, download, or share content unless you have the unconditional right to do so.
5.2 We may choose to review your conduct from time-to-time review and use of our Services to make sure they are compliant with the Agreement. With that said, we have no obligation to do so. We are not responsible for the content people post and share via the Services.
5.3 Help us keep you informed, and Your Information protected. Safeguard your password to the Services and keep your account information current. Do not share your account credentials or give others access to your account.
6. Consent & Personal Information
6.1 You (The Customer) take complete and full ownership of any your employees, customers, vendors, stakeholders, or any person’s data (including private information like email addresses, phone number, voice or textual feedback and other forms of personally identifiable information) entered on the Softbrik platform. In case of any objection, the Company must do everything possible to remove such private information from the platform. Softbrik personnel do not have access to Customer Information and hence cannot take any responsibility, directly or indirectly, under any circumstances, for any private information submitted to the system with or without prior consent. All users of Softbrik’s communication system must provide electronic consent to Softbrik Data Processing Agreement.
6.2 If you are subject to European data protection laws (General Data Protection Regulation), the California Consumer Privacy Act (CCPA), or similar data protection laws, you further represent and warrant that you have reviewed and clearly agreed to Softbrik’s Data Processing Addendum. You further acknowledge and agree that your indemnity obligation under the “Indemnity” section below applies to your disclosure of Personal Data under this Agreement.
7. Violation of the Agreement
7.1 You may use our Services only as permitted by at any time applicable law, including export control laws and regulations.
7.2 To use our Services, you must be at least 18 years old or else please check your local law for the age of digital consent. If you do not meet these age requirements, or any other relevant requirements, you may not use the Services under any condition whatsoever.
7.3 Any unlawful conduct may, partly or in full, lead to the suspension or termination of Services or the Agreement. Softbrik unconditionally reserves the right to take any legal action deemed necessary to remedy such situation irrespective of any payments made for the consumption of such Services for whatever period of time. Any possible refund of any amount after suspected or proven violation of usage terms is completely and solely up to Softbrik to decide upon. Softbrik, cannot, will not and may not, partly, or fully, be made responsible for any loss, of whatever nature, the Customer may suffer from such actions. Softbrik reserves the right to claim compensation from the Customer for any costs, loss or otherwise financial expenses incurred to ensure a lawful Customer account according to this provision.
8. Acceptable Usage
8.1 True Identity: The Customer is registered with Softbrik applying only true user identities, company details, credit card information, etc. We apply a zero tolerance for impersonation of other businesses, legal and natural persons. Any attempt to impersonate a business, legal or natural person, or provide misleading or fake information at registration or later, entitles us to stop, limit or terminate, partly or in full, without any warning and at the sole decision of Softbrik OÜ, the Service towards you. In such case, you may or may not receive a refund, partly or in full, for unfulfilled Services, a decision solely to be made by us. We reserve the right to deduct, from a possible refund to the you, any expenses incurred to investigate the incident as well as claim further compensation from you for any loss, of whatever nature and amount, we may have suffered due to such misbehavior. Softbrik OÜ bears no responsibility, of whatever nature, towards you for any loss or damage that you may claim to have or suffer from us stopping, limiting, or terminating the Services, partly or in full, according to this provision.
8.2 Malicious Usage: You are given access to our Services in good faith. Any attempt to maliciously use the out platform, hack, disrupt or use it in any way other than as intended, entitles us to stop, limit or terminate, partly or in full, the Services. In such case, you may or may not receive a refund, partly or in full, for unfulfilled Services, a decision solely to be made by Softbrik OÜ. We reserve the right to deduct, from a possible refund to you, any expenses incurred to investigate the incident as well as claim further compensation from you for any loss, of whatever nature and amount, we may have suffered due to such misbehavior on your part. We bear no responsibility, of whatever nature, towards you for any loss or damage that you may claim to or suffer from us stopping, limiting, or terminating the Services, partly or in full, according to this provision.
9. Software & Beta Services
9.1 Some of our Services may allow you to download client software (“Software”), which may be updated automatically from time to time. Through the Agreement, you are given a limited, non-exclusive, non-transferable, revocable license to use the Software, solely for the purpose of accessing the Services. To the extent any component of the Software may be offered under an open-source license, we will make that license available to you and the provisions of that license may expressly override part of the Agreement. Unless, the following restrictions are prohibited by law, you agree not to reverse engineer or decompile, partly or in full, the Software or Services, attempt to do so, or assist anyone in doing so.
9.2 We sometimes release new or updated products and features that we are still testing and evaluating. Such Services will be marked beta, preview, early access, or evaluation (or with words or phrases with similar meanings) and may not be as reliable as other Services.
10. Intellectual Property
10.1 As between Softbrik and you, Softbrik (and/or its licensors) is the sole and exclusive owner, and will retain all right, title, and interest in and to the Services. You will not own any portion of the Services in any form. You will not copy or store any portion of the Services other than for their intended fair usage without prior written permission from Softbrik, or from the copyright holder.
10.2 All trademarks, service marks, and trade names that appear on the Services are proprietary to Softbrik or third parties. You will abide by all copyright notices and restrictions contained in the Services which are protected at any time, by any applicable intellectual property rights and regulations as per European Union laws, Estonian laws and any other relevant international law as applicable from time to time. Subject to the terms and conditions of this Agreement, Softbrik grants you and your Authorized Users a nonexclusive, non-transferable right and license (without right to sublicense) to access and use the Services, solely for you and your Authorized Users’ business purposes.
10.3 Except as provided in this Section, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the Services in whole or in part. Additionally, you will not attempt to circumvent any of Softbrik’s technical measures, or decompile, reverse engineer, or disassemble the Services. The Agreement does not grant you any right, title or interest, neither partly nor fully, in the Services, Softbrik OÜ trademarks, logos or other brand features.
10.4 We respect the intellectual property of others. We respond to notices of alleged copyright infringement and reserve the right to take any actions upon such notice that we deem appropriate, entitled, and necessary. If you think anyone has posted material to the Site or Services that violates any copyrights or other intellectual property right, then you can notify Softbrik at info@softbrik.com with the Subject Line: Potential Copyright Infringement. Alternately you can write the word ‘Copyright’ on an envelope, put the details inside and then courier us to Softbrik OÜ, Hobujaama 4, 10151 Tallinn, Estonia.
11. Warranty Disclaimer
11.1 Softbrik has no special relationship with or fiduciary duty to you. You acknowledge that Softbrik has no control over, and no duty to take any action regarding: which end users gain access to the Services; what results you may obtain via the Services; what effects the Services may have on you; how you may interpret or use such results; or what actions you may take because of having been exposed to the Services. You release Softbrik from all liability for your having acquired or not acquired Services and content and results through the Services. Softbrik does not manage or control any business or individual that you may interact with through the Services, and Softbrik accepts no responsibility or liability for any act or omission by such entity. You hereby waive all legal or equitable rights or remedies you have or may have against Softbrik with respect to acts and omissions by such entities.
11.2 The Services may contain, or direct you to sites containing, information that some people may find offensive or inappropriate. Softbrik makes no representations concerning any content contained in or accessed through the Services, and Softbrik will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
11.3 TO THE FULLEST EXTENT ALLOWED BY LAW, SOFTBRIK DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, RELIABILITY, AVAILABILITY, COMPLETENESS, LEGALITY OR OPERABILITY OF THE MATERIAL PROVIDED THROUGH THE SERVICES. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT SOFTBRIK IS NOT RESPONSIBLE OR LIABLE FOR ANY HARM RESULTING FROM: (i) USE OF THE SERVICES; (ii) DOWNLOADING INFORMATION CONTAINED ON THE SERVICES; (iii) UNAUTHORIZED DISCLOSURE OF IMAGES, INFORMATION OR DATA THROUGH THE SERVICES; AND (iv) THE INABILITY TO ACCESS OR RETRIEVE ANY DATA FROM THE SERVICES, INCLUDING, WITHOUT LIMITATION, HARM CAUSED BY VIRUSES OR ANY SIMILAR DESTRUCTIVE PROGRAM.
12. Third Party Sites and Services
12.1 You (The Customer) of Softbrik may gain access from the Services to third-party sites on the Internet. Third-party sites or services are not within the supervision or control of Softbrik. Softbrik makes no representations or warranties about any third-party site or resource and does not endorse the products or services offered by third parties. Softbrik disclaims all responsibility and liability for content on third-party websites. Third-party providers of ancillary services may require your agreement to additional or different terms prior to your use or access of their sites or services. Any such agreement will in no way modify this Agreement.
13. Indemnification
13.1 You will indemnify and hold Softbrik, its directors, officers, employees, agents, and representatives harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of the Services, (ii) your violation of this Agreement, (iii) your infringement, or the infringement by any third party using your registration information, of any intellectual property, or other right of any person or entity, including but not limited to any third party claims relating to your disclosure of Personal Data to Softbrik, and (iv) the Data or any other materials provided to Softbrik.
14. Limitations of Liability
14.1 EXCEPT FOR DAMAGES AND LIABILITIES ARISING FROM: (i) A PARTY’S BREACH OF SECTION 6 (CONFIDENTIALITY); (ii) ITS VIOLATION OF APPLICABLE LAWS; (iii) ITS INDEMNIFICATION OBLIGATIONS; OR (iv) GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, MEMBERS, AGENTS AND REPRESENTATIVES BE LIABLE TO THE OTHER FOR: (i) ANY INDIRECT, INCIDENTAL PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR DAMAGES FOR LOSS OF USE, PROFITS, DATA, IMAGES, OR OTHER INTANGIBLES, OR IN THE CASE OF SOFTBRIK, DAMAGES FOR UNAUTHORIZED USE, NON-PERFORMANCE OF THE SERVICES, ERRORS OR OMISSIONS. SOFTBRIK’S LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE THE CLAIM AROSE; OR (B) $100.00 US DOLLARS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
15. Choice of Law, Venue and Language
15.1 The Agreement will be governed by the laws of Estonia, without reference to its choice of law rules.
15.2 Exclusive jurisdiction over and venue of any suit arising out of or relating to the Agreement, will be in the court of the district of Tallinn, and each of the parties hereto consents to the personal jurisdiction of, and venue in, this court.
15.3 Any correspondence in relation to the Agreement, whether written or spoken, shall at any time, no matter what the context, only be accepted and delivered in standard UK or UK business English.
16. Miscellaneous
16.1 The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
16.2 This Agreement is not assignable, transferable, or sublicensable by you except with Softbrik’s prior written consent. Softbrik may transfer, assign, or delegate this Agreement and any or all of its rights and obligations without consent.
16.3 If you are purchasing paid Services, Softbrik may request and with your consent, Softbrik may publicly disclose in writing that you purchased Services and may use your trademarks, service marks or trade name solely in connection with such disclosures.
16.4 This Agreement (including the Privacy Policy and Anti-Spam Policy) is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you do not have any authority to bind Softbrik in any respect whatsoever.
16.5 Any notice that is required or permitted by this Agreement will be in writing and will be deemed effective upon receipt, when sent by confirmed e-mail, if to you, at the email address you provide with your account, and if to Softbrik, to info@softbrik.com.