Legal Documents
All policies and documents related to doing business with Softbrik can be found here. Should any information be missing - drop us a Voice Message.
Escalations
Softbrik employs state of the art double encryption policy and stringent security measures. However sometimes threats can still creep in due to technical vulnerabilities or worse social engineering.
1. Security Risks
a. Identity Thefts
Softbrik will never ask you for personal information like passwords, credit card details etc. If you feel that your details have been taken despite normal procedures, it is probably social engineering to steal your identity. In such a situation immediately alert us with an e-mail to safety@softbrik.com with the word ‘Urgent’ in the headline for us to give priority attention. Alternately you can drop a Voice Message to us with the link here.
b. Data Breach
In case of any suspected hacking, data loss or similar issues please notify us immediately to take preventive and corrective action.
2. Financial Claims
Softbrik does not deal with your payment systems as that relationship is handled by your bank and Stripe (our payment service provider). In case of any issues with double charging, card blocking, mis-transaction kindly contact your bank first followed by Stripe.
3.Invoicing
For any invoicing or payment term related issues kindly email us at info@softbrik.com or drop a Voice Message here.