This guide helps you understand the value of customer feedback and how it can be used to improve your product or service with the VOC survey.
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The Two Faces of Net Promoter Score
Human emotions are complex. We may like and dislike different features of the same product at the same time. Go deeper to unearth feelings towards true NPS.
Continue readingWhy your CSAT Score may be totally wrong?
Humans are subjective and inconsistent when it comes to defining a scale. Emotions are much more universally understood leading to consistency,
Continue readingAmazing Customer Service at low Cost
Conversational AI can give your business an improvement on your customer engagement experience. In 𝗦𝗼𝗳𝘁𝗯𝗿𝗶𝗸 we have what you need for your company.
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