Category: Magazine

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our blog

Softbrik publish our knowledge and ideas to multiple social media sites. On this page you can find an overview of our articles and blog posts on Conversational AI, Voice Feedback, Customer support and other topics key to us.

Happy reading…

NPS score ignores our emotional ambivalence

The Two Faces of Net Promoter Score

August 1, 2022 / Content Team / Blog posts, Uncategorized / customer satisfaction, nps, personalized customer experience

Importance of real Customer Satisfaction Survey

Why your CSAT Score may be totally wrong?

July 21, 2022 / Content Team / Blog posts / csat, customer satisfaction, personalized customer experience

How to build amazing customer service at low cost

June 15, 2022 / Content Team / Blog posts

Owner : Digital Marketing