Retail In-Store

Customer Connect for Omni-Channel Retail

Name: Softbrik Voice Survey Tool for SaaS
Brand: Softbrik

Engage Customers Offline to Online
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Customer Experience for Retail Sales has become extremely complicated with shoppers switching between offline and online channels.

Softbrik lets Retail Sellers communicate with customers both in store and online via real time translated Voice Message based feedback, survey and support. Softbrik enables Retail Stores to build Omni-Channel Customer Loyalty.

How Does it Work?

1 Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.

2 Customers share voice or text messages through browsers in their own language with attached screenshots.

3 Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.

4 Specific feedback helps to improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.

On digital channels and packages for customers to scan in-store and during deliveries

Play Video

Personalized Customer Experience to understand Product Needs better

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Omni-Channel Retail Analytics
with AI

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Softbrik AI Analytic for Customer Intelligence

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik

Voice Feedback

Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Survey Brik

Voice Survey

Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Stak Brik

Voice Support

Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Owner : Digital Marketing

Feedback & Analytics

Improve Lead Qualification & Conversion by 30%

Use App-less Voice based Insights to understand Customer Need and Quantify Purchase Intent at scale for an automated but nuanced Sales Qualification process.

Most Lead Qualification processes are either resource intensive with 1:1 sales calls or guesswork based if automatic depending on demographic analysis.
Softbrik enables your lead qualification process by adding the power of Voice AI.

How does it work?
Your team can set up Customer questions in many languages to understand their needs and intent. Customers answer via voice on their browser with 1 click increasing response.
Softbrik AI understand their needs, highlights key contexts and assigns them an Emotional Score.
We can further match buyer profiles to vocalized needs and context analysis to create lead rankings.
Your team reviews the results and responds to leads by priority with targeted communication to increase conversion.

Share Business Number & We Will Contact You

How to get customer feedback

With Softbrik you can easily gather customer feedback from multiple channels. Use Trust brik to capture fast feedback – most customers is willing to spend 20 seconds talking. Use Survey brik for an after event or product post-usage follow up questionnaire.

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Success Stories

Softbrik captures true customer feedback for every feature launch, hence improving customer experience and faster speed to market.

Robert BruseChief Product Officer | Investor Edge

Related Solutions

New Product or Feature Release
Learn more about how Sunrise launched a new IP-tv service.

Read More

Customer Segmentation
Learn about how health service Immyounity.life used surveys.

Read More

Sales and Delivery in retail sales
Learn more about how Globus placed QR-codes in their stores.

Read More

Owner : Digital Marketing

Voice Surveys for SaaS Companies | SaaS Survey Tools

Leverage Customer Voice Survey Feedback for your SaaS Product

Test Features & Hypothesis Faster with Customers
using Voice AI and Images
Easy Setup | 20+ Languages | No Code

Get started

Take guesswork out of Go-To-Market strategy execution and Product Roadmap with Voice Surveys for SaaS!
Softbrik lets you validate features and hypotheses by capturing nuanced feedback from customers via voice surveys and detecting patterns.
Do market texting without investing crazy resources behind focused groups and 1:1 interviews.

How Does Voice Survey for SaaS Work

1

Ask specific feedback with voice surveys on SaaS product features, needs and wishes via all digital channels and QR.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context to validate hypothesis & forward to dev teams.

4

Act to align and build Customer centric features. Improve Speed to Market time by 70% or more for your SaaS product with Voice Survey.

Use SaaS Voice Survey for Omni-Channel Customer Journeys

Softbrik’s Voice Survey tool for SaaS, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
Omni-channel feedback digitally and via QR helps to understand specific patterns and issues, not solvable by 1 Dimensional view

Get Started

Play Video

Build Customer Loyalty with SaaS Survey

Softbrik’s Voice Survey tool for SaaS is equipped with AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Get Started

Better Product Decisions with AI-based Survey Result Analysis

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Key KPI Tracking with AI

Customer Behaviour Insights

Automated Reporting & Export

Get Started

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Better Product Decisions with AI-based Survey Result Analysis

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Key KPI Tracking with AI

Customer Behaviour Insights

Automated Reporting & Export

Get Started

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Owner : Digital Marketing

E-Commerce

Build Customer Loyalty for
E-Commerce

Engage Customers to Brands
with Voice AI based Personalization
Easy Setup | 20+ Languages | No Code

Get started

Most Lead Qualification processes are either resource intensive with 1:1 sales calls or guesswork based if automatic depending on demographic analysis.
Softbrik’s Voice survey tool for e-commerce
Softbrik enables your lead qualification process by adding the power of Voice AI.

How Does it Work?

1

Create and share voice survey Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.

4

Specific feedback helps to improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.

Get Started

Play Video

Build Customer Loyalty with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalized Conversations at Scale.

Get Started

AI Analytics for better E-commerce

Softbrik’s Voice Survey AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

Key KPI Tracking ( Delivery, Service, Returns)

Customer Behaviour Insights

Automated Reporting & Export

Get Started

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Owner : Digital Marketing

Healthcare

Personalized Patient
Care & Support

2 Way Patient Surveys &
Communication with Voice AI

Get started

Increase efficiency 4X
by saving Admin hours!

REDUCE

STAFF BURNOUT

WITH BULK

VOICE TO TEXT SUPPORT

How Does it Work?

1

The medical team sets up web forms and clinically validate Voice surveys in minutes and shares them as links or QR.

2

Patients answer with voice or text messages through browsers in their own language with attached screenshots.

3

Our AI groups the Patient Voice-to-text messages by key context (Symptoms, Questions) for group or individual resolution or insights.

4

Medical workers read, listen, respond or analyze the information through the Voice Survey tool for Healthcare by group or individual messages over email, increasing efficiency by 400% over 1:1 phone calls.

Support Patients with Healthcare voice Survey via all Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables Health Workers to capture deeper insights and supports patients much faster.
Analytics reveal symptoms, latent conditions and post operative improvement from regular feedback.

Get Started

Play Video

Healthcare Voice Survey Enables Patient Engagement with Conversations

Softbrik’s AI group incoming feedback for Medical Workers to respond easily to Individual or Cohorts of Patients facing similar issues using Voice Messages.
Voice Surveys for Healthcare are useful for Public Health Surveys, Post-Surgery Feedback, and Pharmacovigilance.

Get Started

AI for better
Preventive Health

Softbrik’s voice survey with AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

Clinically Validated Survey Results

Patient Behaviour Insights

Automated Reports

Get Started

Healthcare Voice Survey Tool Connect Medical Workers & Patients

Trust Brik
Voice Feedback
Capture patient's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

With Softbrik’s Healthcare Voice Survey Tool, you can easily ensure medical workers and patients stay connected across pre-care and after-care. Use Stak brik to enable communication at any time, only using voice. Spending 20 seconds talking is a fast and easy way to explain a complex issue instead of writing long emails or documents.

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Owner : Digital Marketing

Service Feedback

500% more Actionable Service Feedback

Differentiate as a 'Service that Cares'
with Voice AI based Customer Connect
Easy Setup | 20+ Languages | No Code

Get started

Most Attrition in service industry happens NOT because of problems in Customer Experience but DUE TO low responsivity from companies.
Customers deeply appreciate quick, relevant and honest feedback from the business within 24 hours (Golden Time for Response). Research shows they are more forgiving and loyal to brands that communicate with urgency.
Softbrik helps your team to provide personalized customer experience at scale, improving loyalty but at low cost.

How Does it Work?

1

Create and share CX questions for Customers to answer across digital channels and via QR on brochures.

2

Customers respond via browser with voice message in their own language in few clicks, sharing 5 time more information

3

Our AI understand their needs, highlights key contexts and emotions. Customer Needs are Categorized.

4

Review and Analyze. Reply or Forward in Bulk to Teams for quick action. Improve Response Time & CX leading to Brand Loyalty

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions.
On digital channels and packages for domestic and cross-border e-commerce.

Get Started

Play Video

Build Product Fans with Conversations

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts with similar needs for a feature using Voice Messages. This enables to create early fans and achieve Personalized Conversations at Scale.

Get Started

AI Analytics for better Product Tests

Softbriks AI automatically analyses quantitative and qualitative data to give you in-depth insights, patterns and alerts.

Key Features & KPI Validation

Customer Behaviour Insights

Automated Reporting & Export

Get Started

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Owner : Digital Marketing

Banking

Softbrik's voice AI survey tool for the banking industry allows for efficient and accurate data collection through the use of advanced voice recognition technology

Provide better & faster Customer Service for financial issues
Better CX at Lower Cost for Digital Cash Apps
Easy Setup | 20+ Languages | No Code

Get started

For digital-first banking, new age challenges in Customer Management includes:
Fraud Claims
Charge Settlement
KYC / AML gaps
Softbrik’s voice AI in banking reduces issue resolution time by 70% by improving customer input and providing asynchronous yet empathetic support through voice and image over text e-mail, often where bots and FAQs fail to handle complex issues

How Does it Work?

1

Banks ask Customers questions on their specific issues

2

Customers share voice or text messages through browsers in their own language with attached screenshots

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution.

4

Specific input and clarity improves Issue Resolution time by 70% or more.

Use for all Customer Channels & Journeys

Softbrik’s Voice Survey, Feedback and Support platform enables your team to capture deeper insights and easily turn to concrete actions across all your channels at one dashboard.

Get Started

Play Video

Retain Customers with Personalization & Empathy at Scale

Softbrik’s AI group incoming feedback for your Team to respond easily to Customers Cohorts facing similar issues using Voice Messages, achieving Personalization at Scale.

Get Started

Actionable AI-enabled Analytics

Softbriks Voice AI in Banking automatically analyses quantitative and qualitative data to give you in-depth insights, patterns, and alerts.

Self Learning Algorithms

Behaviour Insights

Automated Reports

Get Started

Ensure Complete Customer Communication with Voice Surveys for SaaS

Design & Deploy Voice-to-Text Forms, Surveys and Support Issues with a few clicks to capture Customer Messages across all channels and journeys for your SaaS Product

Trust Brik
Voice Feedback
Capture customer's voice feedback in 10 seconds from all channels

Gain Customer Trust

How it works

Design feedback experience

Collect voice of customer

Analyze and take action

Learn More

Survey Brik
Voice Survey
Design programmatic Voice surveys in minutes with AI Analytics

Multi-page Surveys

How it works

Design the survey

Hear your customers

Identify key topics

Learn More

Stak Brik
Voice Support
Voice-to-Text Customer Support with 70% more efficiency in 20+ languages

Advanced Analytics

How it works

Define your KPIs

Analyze data and trends

Actions based on insights

Learn More

Add Your Work Email & We Will Contact You

Global Customers

Customer Testimonials

Softbrik increases your Customer's Responsiveness to Surveys up to 500%, while decreasing your Team's effort and cost by up to 60%.

“Using Softbrik we have been able to identify bugs and nuanced feature needs for our Digital Investment product launches and give our customers a great experience"
- Robert Bruse

“As a Doctor, my clinic gets many questions daily related to Covid booster shots or vaccinations. Softbrik Voice Message helps to reduce reply time and stress for both staff and patients"
- Dr. Frank Zölsch

“Successfully selling custom tailored kitchens online requires a good dialog with our customers. Softbrik voice messages matches our technical profile"
- Karin Williams

Owner : Digital Marketing

Signup-Question

Start capturing Customer Feedback for FREE!

Question for your Customers:

Work Email:

Your Industry:

Owner : Digital Marketing

Articles

ARTICLES & PAPERS

Softbrik publishes cutting edge articles and papers on latest research in Conversation AI & different Behavioural Sciences that improves your Customer Communication. Our experts take effort to transform academic theories to practical tips for your business growth. On this page you can find an overview of all the key topics.
Happy reading…

Patient Engagement in Healthcare – Meaning, Importance & Strategy

What is Patient Engagement Patient engagement is the active involvement of patients in their healthcare. It is a process that empowers patients to take a more active role in their

Read More

Everything you need to know about PROMs and PREMs

Simple article to teach you about PROMs & PREMs used to assess the effectiveness of your medical treatments.

Read More

Patient Journey Mapping in Healthcare | Importance & Benefits

What is Patient Journey The patient journey is the term used to describe the various stages a patient goes through when seeking medical treatment. It begins with the initial decision

Read More

ePROs: What are Electronic Patient Reported Outcomes?

What is Electronic Patient Reported Outcome or EPROs Electronic Patient Reported Outcomes (ePROs) collect patient-reported data through electronic means, such as a computer, tablet, or smartphone. These data can include

Read More

Everything You Need to Know About Patient Data Privacy

What is Patient Data Privacy in Healthcare Patient data privacy in healthcare refers to protecting sensitive personal information, such as medical records, test results, and insurance information, from unauthorized access,

Read More

How to Use Patient Surveys to Improve your Healthcare Service

What are Patient Surveys Patient surveys are questionnaires or assessments used to gather patient feedback and opinions about their experiences with healthcare providers and facilities. Usually, they are administered after

Read More

Multilingual Survey: Benefits & How to Create One

What is Multilingual Survey People who speak various languages are a global minority. Many people want to know if they can get the same quality of service in their native

Read More

How to Ensure a Favorable Patient Experience

What is Patient Experience Patient experience is the patient’s perception of their experience with a healthcare provider, clinic, or hospital. It includes the physical environment, staff attitude, and communication. The

Read More

Customer Feedback: What to Collect and When

What is Customer Feedback? Customer feedback is a way for customers to tell you what they think about your product or service. It can be positive or negative, formal or

Read More

The Definitive Guide to Improving Patient Satisfaction in Healthcare

What is Patient Satisfaction Patient satisfaction is a metric that asks patients to rate the degree to which they are satisfied with the quality of care provided by a facility.

Read More

A 5-Step Guide on Conducting Market Research Surveys

What is a Market Research Survey Have you ever launched a new product only to find out that your target audience doesn’t want it? Or tried to advertise a product,

Read More

A Step by Step Guide to Calculating NPS Survey Scores

Feeling lost when trying to calculate NPS? This practical guide is here to help. Follow along as we learn what goes into calculating net promoter score – let's get started!

Read More

Types of Effective Market Research Surveys for Different Sectors

What is Market Research Survey Market research surveys are a key part of understanding your product or service market. They can be used to understand what people like about a

Read More

5 Best NPS Survey Tools and How they can Help you in 2023

Top 5 NPS Survey Tools for a Stronger Customer Loyalty in 2023 What is an NPS Survey Net Promoter Score (NPS) is a customer loyalty metric that can show how

Read More

The Role of Artificial Intelligence in Contact Center Automation

What is Contact Center AI Artificial Intelligence (AI) is a branch of computation that aims to mimic human action smartly by recognizing inputs, processing them, and responding accordingly. Contact Centers

Read More

An Introduction to Contact Center Trends in 2023

What is a Contact Center A contact center is a division of a business that handles customer queries. Most often, it is the central point from where a business manages

Read More

Best Market Research Survey Questions to Ask your Customers

Types of Market Research Survey Questions A market research survey can help businesses to get a foothold in the market. A key factor in making such surveys successful depends on

Read More

NPS Survey: Meaning, Definition, and Types with Examples

What is an NPS Survey? A crucial end goal for any business is to make their customers happy. How do you measure how happy your customers are? Asking them is

Read More

The Importance of Employee Surveys to Amplify Team Management in 2023

What is an Employee Voice Survey The Voice of Employee (VoE) survey is a way for employees to express their ideas, concerns, suggestions, and complaints at work. These can be

Read More

Best NPS Survey Questions to Ask your Customers in 2023

How do NPS Surveys Work? The Net Promoter Score (NPS) was developed by Fred Reichheld in 2003 and has since become the gold standard in customer loyalty measurement across industries

Read More

Market Research Survey: Meaning, Definition, and Types

What is a Market Research Survey Usually, entrepreneurs developing a service or product create intriguing strategies to advertise their idea to the market. However, those efforts don’t always bring a

Read More

Case Study: Reduce Patient Anxiety

Reduce customer and patient anxiety by using voice message based bulk response for communication while improving admin productivity.

Read More

A Guide to Voice of the Customer(VOC) Survey

This guide helps you understand the value of customer feedback and how it can be used to improve your product or service with the VOC survey.

Read More

Voice Surveys: Why they are important!

A step-by-step guide to understand Voice Surveys and how they can be used to capture authentic customer intelligence to fuel your business growth.

Read More

Everything you Need to Know about Interactive Voice Response Surveys

Interactive Voice Surveys enable to extract true customer needs. Find from this guide how exactly to do so.

Read More

The Two Faces of Net Promoter Score

Human emotions are complex. We may like and dislike different features of the same product at the same time. Go deeper to unearth feelings towards true NPS.

Read More

Why your CSAT Score may be totally wrong?

Humans are subjective and inconsistent when it comes to defining a scale. Emotions are much more universally understood leading to consistency,

Read More

Amazing Customer Service at low Cost

Conversational AI can give your business an improvement on your customer engagement experience. In 𝗦𝗼𝗳𝘁𝗯𝗿𝗶𝗸 we have what you need for your company.

Read More

Owner : Digital Marketing

Softbrik Academy

Softbrik Academy

Welcome to the Softbrik Academy!
Here you can find short tutorials, training videos and a lot of help to learn quickly about the powerful functionalities of the Softbrik Platform and apply them in your daily business.

Softbrik Academy

Welcome to the Softbrik Academy!

Here you can find short tutorials, training videos and a lot of help to learn quickly about the powerful functionalities of the Softbrik Platform and apply them in your daily business. We have also demystified many commonly used tech terms in our glossary sections!

Discover Resources

INTRODUCTION

Hey!

We are Fred & Rom

Co-Founders of Softbrik!

We, are ex-Amazon & Google engineer and growth expert respectively, with combined 40 years of experience in digital business growth.

We have condensed our experience to create these tutorials to help you use the Softbrik platform and engage your customers for faster growth. We regularly publish on the website and Linkedin where you can follow us for more growth tips and ideas.

FOLLOW US ON LINKEDIN

1. SOFTBRIK
VIDEO COURSES

Total: 3 Courses View all

Free

Stak Brik Course

Free

Survey Brik Courses

Intermediate

8 Lectures

28:57

Free

Trust Brik Courses

Beginner

3 Lectures

10:10

Load more

2. TECHNICAL
GLOSSARY

Difficult Technical Terms
Easily Explained

100% free of charge

Softbrik Academy Tutorials and Tips are completely free to inspire you to improve your customer engagement workflows.

Trusted Knowledge

The materials are carefully created and curated by ex-Google, Amazon, Uber and other top tech team experts.

Anytime, Anywhere

You can study the short course of Softbrik Academy anytime, anywhere at your own convenience and pace.

Some of our Feedback

What people are saying

"Honestly, Trust Brik is the most innovative feedback collection, analyses and response tool I have used in my career.”

Tim HamptonLondon

“I have known Fred since Amazon Prime days in Seattle. I joined Softbrik as a friend but stayed as a customer as the platform is one of its kind to retain your customers ”

Jake RomeroSao Paulo

“Rom is smart, charismatic and insightful! He has a lot of experience in Customer Intelligence via Surveys and shares his knowledge freely.”

Carla WadeNew York

“Rom and the Softbrik team helped us to digitalize our clinical surveys and build the complete patient survey workflow.”

Joanna MENDESLisbon

Owner : Digital Marketing

Quick Links

Products

Use Cases

Industries

Support

Technical

Magazine

Patient Engagement in Healthcare - Meaning, Importance & Strategy

Tag: Owner : Digital Marketing

Customer Connect for Omni-Channel Retail

Engage Customers Offline to Online with Voice AI based Personalization Easy Setup | 20+ Languages | No Code

How Does it Work?

1

Create and share Feedback Questions on Delivery, Pricing, Return etc across digital channels and via QR on packages.

2

Customers share voice or text messages through browsers in their own language with attached screenshots.

3

Our AI translates and groups the voice-to-text messages by key context for individual or bulk resolution or forward to other teams.

4

Specific feedback helps to improve Customer Experience and their Loyalty by up to 40% more repeat purchases.

Use for all Customer Channels & Journeys

Build Customer Loyalty with Conversations

Omni-Channel Retail Analytics with AI